Principal HR Business Partner, Operations

Babylist•Commercial Point, OH

5d•Onsite

About The Position

As the Principal HR Business Partner - Operations, you’ll be the primary HR partner for Babylist’s Operations organization—Inventory Planning & Management, Supply Chain, and our Fulfillment Center in Commercial Point, OH. You’ll translate business priorities into people strategies that enable a complex, fast-scaling operations network to perform consistently, from corporate planning teams through frontline warehouse execution. This is a fully onsite role, Monday–Friday. Your week will span time on the floor with supervisors and managers, coaching through employee relations and performance decisions, while also partnering with Operations leaders across Inventory Planning and Supply Chain who may sit outside the site. You might spend a morning working through a sensitive employee issue with a manager onsite, then shift into an afternoon reviewing workforce trends or advising on org changes with distributed leadership teams. This role blends strategic partnership with hands-on execution. You’ll be most successful if you’re comfortable being highly visible, decisive, and closely connected to how the operation actually runs.

Requirements

10+ years of HR experience, including 5+ years as an HRBP supporting Operations, Supply Chain, Fulfillment, or Logistics—this is not a fit for candidates coming primarily from corporate, HQ, or COE-only environments
Deep experience supporting large hourly/non-exempt workforces in operational settings, with direct ownership of employee relations and performance management—not just advising from a distance
Proven track record working onsite in warehouse, manufacturing, or logistics environments—you’re comfortable spending the majority of your time close to the floor
Expert-level ER judgment—you’ve personally handled complex investigations and escalations and can coach managers to make sound, consistent decisions without over-reliance on HR
Experience building manager capability at scale—you’ve developed supervisors and managers who can independently lead their teams, not just rely on HR for direction
Strong fluency in workforce and operational metrics (attrition, absenteeism, engagement, productivity), with a bias toward using data to drive decisions
Highly credible and direct—you challenge leaders when needed, navigate tough conversations, and build trust with both executives and hourly associates
Proficient in Google Workspace and Slack, with experience in HR systems such as Paylocity, Charthop, Lattice, Carta, or Radford
Comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations—you embrace technology to enhance your work while keeping people at the center

Responsibilities

Build and implement a structured management development program that equips FC supervisors and managers to handle performance management, ER, and day-to-day people leadership confidently—reducing escalations to HR over time
Design and deliver onsite training programs including new hire orientation, compliance training, and core management fundamentals
Coach managers and assistant managers to develop their own supervisors, creating a scalable leadership pipeline across the operation
Lead employee relations for the hourly population—investigating concerns, resolving issues, managing complex escalations, and reinforcing consistent practices across the FC
Guide temp-to-perm conversion decisions, partnering with Operations leadership to evaluate performance and make consistent hiring calls
Partner on workforce planning and org design, helping structure teams and roles to support both scale and day-to-day execution
Collaborate with Total Rewards on compensation decisions and staffing strategies for the FC
Own engagement and exit survey programs, synthesizing feedback into clear recommendations and action plans for Operations leadership
Lead the people side of reorgs, leadership transitions, and operational changes—ensuring clear communication and minimal disruption
Be the visible, trusted HR presence in the building—championing a positive, inclusive, high-performance culture every day

Benefits

Competitive pay and meaningful opportunities for career advancement
We believe technology and data can solve hard problems
We're committed to career progression and performance-based advancement
Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

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