Principal GTM Systems Manager

Outreach

4d • Hybrid

About The Position

Outreach is seeking a results-oriented Principal GTM Systems Manager to join the Revenue Operations organization. This strategic, hands-on individual contributor role sits at the intersection of Sales, Finance, Deal Desk, Order Management, Enablement, and Business Systems, and is responsible for translating GTM strategy into scalable processes and well-orchestrated systems. The Principal GTM Systems Manager role is highly hands-on and owns execution of the day-to-day reliability, optimization, and scalability of the revenue tech stack. This role ensures that sales and customer success operate seamlessly to support efficient revenue execution, accurate reporting, and strong rep productivity. This role is also accountable for leading the delivery of new projects identified as key priorities for the revenue operations such as the implementation of a new quoting system, the implementation and improvement of data flows and signals that are powering AI GTM plays. This role requires the ability to architect, orchestrate systems, data flows, automation, and optimize the GTM tech stack. In close partnership with Enablement, you will help ensure enablement tooling, and workflows reinforce the intended sales motions and are governed for adoption, quality, and scale.

Requirements

• 8–10+ years of experience in Sales Operations, Revenue Operations, or GTM Business Systems in a SaaS environment
• Strong experience owning business processes and requirements across Quote-to-Cash and CPQ initiatives; migration experience is a plus
• Demonstrated ability to drive cross-functional alignment with Sales, Finance, Deal Desk, and Order Management
• Deep Salesforce experience; CPQ exposure strongly preferred
• Experience designing or supporting GTM system orchestration and AI-enabled sales plays, automation, and insights
• Hands-on experience administering enablement systems and collaborating with Enablement teams on governance and adoption
• Required Experience with salesforce, CPQ or RCA and preferred with Enablement, LMS (learning management system), contract management system
• Excellent analytical, documentation, communication, and stakeholder management skills
• Comfort operating in fast-moving, ambiguous environments with a bias toward clarity and execution
• Bachelor’s degree in Business, Information Systems, or a related field

Nice To Haves

• migration experience is a plus
• preferred with Enablement, LMS (learning management system), contract management system

Responsibilities

• Own administration, configuration, and health of core revenue systems (e.g., CRM, sales engagement, CPQ, data tools).
• Translate revenue process requirements into system workflows, automation, and integrations.
• Partner with Sales, Marketing, CS, and Finance to support go-to-market initiatives and system changes.
• Ensure data quality, system governance, access controls, and compliance with RevOps standards.
• Manage system incidents, releases, testing, and change management.
• Support reporting, dashboards, and operational insights by ensuring system accuracy and consistency.
• Evaluate and implement new tools to improve revenue efficiency and scales
• Support budget and renewal tracking
• Implement new quote system: lead requirements gathering, process design & optimization with cross functional team, implementation and support with systems team, rollout and enablement support, monitor adoption.
• Act as a primary interface between the business and Business Systems teams, ensuring requirements, priorities, and field context are well understood
• Lead design and orchestration of systems, data flows, and signals that power AI-driven sales plays, automation, and insights

Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

What This Job Offers

• Job Type: Full-time
• Career Level: Principal