Principal Field Application Engineer - West Coast

Digi International • Hopkins, MN

12h • $184,000 - $287,500

About The Position

Digi International (Digi) is a leading global provider of mission-critical and
business-critical machine-to-machine (M2M) and Internet of Things (IoT)
connectivity products and services. We help our customers create next generation
connected products, deploy, and manage critical communications infrastructures
in demanding environments. Our embedded modules and off-the-shelf routers,
gateways and network products are designed for relentless reliability and
deliver unquestioned performance and security. Our cloud-based software and
professional services help customers put their connected products and assets to
work across a broad range of mission-critical industry applications. Founded in
1985, we have helped our customers connect over 100 million things and growing.

Position

We are seeking a Principal Sales Engineer to support the Cellular & Managed
Services business unit. This role is responsible for solutioning our Wireless
Router technology and Managed Services with Carrier Alliances, Partners, and
Customers across diverse industries. The ideal candidate will have a deep
understanding of routing, switching, security, wireless networking, cellular
technologies, and managed connectivity services, along with strong customer
engagement and technical sales expertise. Candidate must be willing to travel up
to 50%. The customer base inclusive of regulated industries.

We are hiring on the West Coast US.

Requirements

• Education: Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or related field (or equivalent experience).
• Experience: 10+ years of experience in technical sales, solutions engineering, or sales engineering.
• Experience working with carriers bringing new solutions to the market.
• Technical Knowledge: Cellular networking (4G LTE, 5G, CBRS, Private LTE, SIM management). 4G/5G Core/RAN experience and Wireless spectrum working knowledge. Wireless routers, gateways, and remote network management. IP networking (TCP/IP, VPN, SD-WAN, MPLS, CGNAT, firewall policies, security protocols, routing protocols, packet sniffers, trouble shooting). Linux networking stack, shell & programing experience a plus. Managed connectivity services and cloud-based networking solutions.
• Sales Acumen: Proven ability to influence technical decision-makers and assist in technically closing complex deals.
• Communication Skills: Excellent presentation, customer-facing, and documentation skills.

Nice To Haves

• Professional Level Networking Industry Certifications are a plus.

Responsibilities

• Technical Pre-Sales Support: Collaborate with the sales team to understand customer needs, present solutions, and drive the technical sales cycle for Digi's wireless routers and managed services.
• Solution Architecture: Design and propose end-to-end solutions for customers, integrating Digi's cellular routers, remote management, security, and managed connectivity services.
• Customer Engagement: Conduct product demonstrations, proof-of-concepts (POCs), and technical deep dives for customers and partners.
• Partner Enablement: Train and support partners to successfully position and deploy Digi’s wireless connectivity solutions.
• Technical Documentation: Assist in creating technical proposals, white papers, best practice guides, and solution architectures tailored to customer needs.
• Industry Expertise: Stay up to date with industry trends, emerging wireless technologies (5G, LTE, Private Networks), and IoT innovations to provide thought leadership.
• Cross-functional Collaboration: Work closely with product management, engineering, and customer support teams to relay field insights and contribute to product development.
• Post-Sales Support: Provide guidance on deployments, troubleshooting, and solution optimization to ensure customer success.

Benefits

• Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Number of Employees: 251-500 employees