Principal Executive Communications Manager, Chief Product & Technology Officer

Twilio•,

53d•$141,520 - $208,000•Remote

About The Position

Twilio is seeking a trusted communications partner for its Chief Product & Technology Officer (CPTO). This highly visible, strategic role will craft and drive messaging that elevates the CPTO’s voice with internal and external audiences while reinforcing Twilio’s vision, product strategy, innovation story, and industry leadership. The role will also selectively support the R&D organization and its leadership team in communicating Twilio’s innovation story. The position sits within Twilio’s corporate communications team, which shapes and delivers the company’s story to investors, press, customers, industry analysts, and employees. The successful candidate will develop executive-level content and thought leadership, manage internal and external communications, and support change management initiatives to promote clarity, alignment, and engagement across R&D and the broader company.

Requirements

At least 8 years of communications experience, including a minimum of 3 years in a dedicated executive communications role.
At least 4 years of experience in the technology industry.

Nice To Haves

Experience writing for, working directly with, and influencing CEOs, C-level executives, and SVPs.
Strong executive presence and ability to advise all levels of the organization on communications strategy.
Strong cross-functional collaboration skills and ability to partner effectively across R&D, GTM, Marketing, HR, PR, and Internal Communications teams.
Excellent project management skills.
Strong business acumen and exemplary editing and writing skills.
Experience with external-facing thought leadership, including blogs, event keynotes, and social media.
Proficiency in creating slide decks for large-audience presentations.
Ability to synthesize complex topics such as AI, data, and product strategy into compelling, digestible content for diverse audiences.
Exceptional writing and storytelling skills, including the ability to craft clear, engaging, and strategic messaging for executive leaders.

Responsibilities

Iterate and execute an annual executive communications strategy and plan positioning the CPTO as the leader behind Twilio’s innovation story.
Write content on behalf of the CPTO, including keynotes, internal presentations, blogs, press communications, and social media.
Partner with Product Marketing and Corporate Communications on forward-thinking communications that tell Twilio’s innovation story through R&D leaders.
Propose thought leadership opportunities and concepts to increase R&D leadership’s visibility in the market.
Develop content representing R&D at quarterly company all-hands meetings and other key companywide meetings.
Drive communications for ongoing change management initiatives within R&D.
Develop content for R&D function-level communications and events that support Twilio’s Builder culture.
Build and maintain relationships with partners, including Twilio’s Management Team, R&D Leadership, Corporate Communications, and Product Marketing, to inform the CPTO communications strategy.