Chief Technology Officer

Deseret Mutual Benefit Administrators•Salt Lake City, UT

3d•Hybrid

About The Position

DMBA is seeking a dynamic and experienced Vice President and Chief Technology Officer to provide strategic leadership and executive oversight of its technology ecosystem. As a C-suite executive and corporate officer, the CTO is accountable for the integrity, reliability, security, and strategic evolution of technology across the organization. The role also calls for a strong people leader who builds trust, develops leaders and teams, creates clarity and accountability, and fosters a collaborative, high-performing culture. Working with technology and business leaders, the CTO will deliver an enterprise technology and artificial intelligence roadmap that improves customer experience, strengthens operational resilience, increases cost efficiency, and supports responsible innovation across DMBA's health, retirement, and other lines of business. The CTO leads enterprise technology strategy, infrastructure, software development and configuration, data and analytics, AI strategy, implementation and governance, technology vendor management, and technology workforce development. The CTO also collaborates with and supports the cybersecurity function, which reports directly to the President and Chief Executive Officer. The CTO ensures AI solutions are selected, developed, deployed, and monitored in accordance with security, privacy, regulatory, fiduciary, ethical, and business requirements, with appropriate human oversight and measurable value. This is a hybrid position requiring a minimum of two days in the office each week.

Requirements

Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
At least 15 years of experience in information technology.
At least 5 years of experience in an executive C-suite leadership role.
At least 5 years of experience in a fiduciary or heavily regulated environment.
Proven success with multi-year vendor implementations and migrations.
Proven experience implementing ERISA, HIPAA, SOC 1/2, HITRUST, and other regulatory frameworks.
Hands-on knowledge of enterprise architecture patterns, cloud-native strategies, DevOps/CI-CD pipelines, and modern business intelligence toolchains.
Strong financial acumen, vendor negotiation experience, and budget-management capabilities.
Demonstrated experience implementing enterprise AI capabilities with positive ROI, including use-case prioritization, build-versus-buy decisions, integration, change management, adoption, performance monitoring, and value realization.
Working knowledge of AI governance and risk-management practices, including data privacy, cybersecurity, model risk, responsible use, human oversight, and third-party AI vendor controls.
Demonstrated ability to address complex, cross-functional challenges that materially affect business continuity, compliance, and customer trust.
Demonstrated success as a people leader, including developing leaders, strengthening teams, building trust and accountability, navigating organizational change, and creating an environment where employees can grow and perform at a high level.
Ability to make data-informed decisions regarding technology investments, risk mitigation, resource allocation, and AI opportunities.
Experience leading enterprise AI governance and implementation in partnership with business leaders, Legal, Compliance, Risk, and Information Security.
Experience leading multidisciplinary technology functions, including Security, Development, Business Intelligence, Operations, Systems, and Governance.
Strong experience leading a large department with multifaceted teams and partnering with other departments through effective listening, collaboration, and partnership to improve outcomes and accomplish objectives.

Nice To Haves

Deep domain expertise in 401(k)/pension administration and/or health-insurance technology platforms.
Industry certifications such as CISSP, CISM, CISA, or PMP.

Responsibilities

Collaborate with technology and business leaders to develop and maintain an enterprise technology and AI roadmap aligned with DMBA's strategic objectives.
Advise the Board and senior leadership on technology and AI opportunities, fiduciary obligations, risk posture, regulatory compliance, and major technology investment priorities.
Establish governance for responsible evaluation, approval, implementation, use, monitoring, and retirement of AI solutions, including controls for privacy, security, data quality, explainability, bias, human oversight, and third-party risk.
Architect and enforce enterprise cybersecurity, privacy, incident response, disaster recovery, and business continuity frameworks that safeguard client assets and sensitive data and meet or exceed applicable requirements.
Incorporate AI-specific security and risk controls, including protection against data leakage, unauthorized model access, inaccurate outputs, and emerging AI-enabled threats.
Oversee cloud and on-premises infrastructure, systems administration, help-desk services, network services, DevOps practices, automated IT operations, and service-level agreements.
Maintain 99.99% availability for mission-critical systems processing contributions, distributions, and claims, and use AI-enabled automation and operational intelligence where appropriate to improve reliability and service delivery.
Lead end-to-end delivery and configuration of internal and customer-facing applications, claims-payment engines, pension-administration platforms, integrations, and AI-enabled solutions.
Establish secure development, testing, release, and monitoring practices that improve quality, reduce errors, accelerate time to market, support appropriate human review, and enhance member satisfaction.
Build and mature enterprise data governance, business intelligence, advanced analytics, and responsible AI capabilities by integrating financial, actuarial, clinical, and operational data.
Deliver real-time dashboards, predictive analytics, self-service reporting, and approved AI tools while maintaining data quality, privacy, access, retention, and model-performance standards.
Manage technology investments totaling hundreds of millions of dollars annually through disciplined governance, ROI evaluation, vendor negotiation, and total-cost-of-ownership management.
Recruit, mentor, develop, and retain a multidisciplinary technology team; build AI literacy and role-appropriate capability; and foster accountability, innovation, security, and continuous improvement.
Serve as a contributing member of the Senior Management Committee, assist with company-wide strategic objectives and policies, and lead key company initiatives as assigned.

Benefits

Competitive pay.
Medical, vision, and dental benefits with competitive premiums.
401(k) company match and Employer Discretionary Retirement Contribution (EDRC).
Life insurance.
Full-service financial planners onsite at no cost.
Paid leave plan that starts accruing on the first day, birthday off, additional sick leave, and 12 paid holidays.
Wellness program with health coaching, the ability to earn three additional days off a year, activities, and an onsite gym.
Tuition reimbursement.
Career development through company-sponsored programs and more than 5,000 on-demand online training courses.
Hybrid work schedules, depending on position.
Employee Assistance Program.