Principal Enterprise Software Administrator (Jira)

iPipeline • Fort Lauderdale, FL

2h • Onsite

About The Position

As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry’s largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience – from proposal to commission– so they can help better secure the financial futures of their clients.
At iPipeline, you’ll play a major role in helping us to provide best-in-class, transformative solutions. We’re passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.
We’re proud that we’ve been recognized as a repeat winner of various industry awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we’ve built for our nearly 900 employees around the word is exceptional -- and we’ve created a place where our employees love to come to work, every single day.
Come join our team!
About iPipeline
Founded in 1995, iPipeline operates as a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500®, and Fortune 1000® indices. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. We couple one of the most expansive digital and automated platforms with one of the industry’s largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows – from quote to commission – with seamless integration. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry.
iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status. We are committed to building a supportive and inclusive environment for all employees.
This is an office-based position.
Job Summary:
The Expert Enterprise Software Administrator is a highly skilled professional responsible for overseeing enterprise software deployments, maintenance, and optimizations. With deep technical expertise, this role leads automation efforts, enhances system performance, and ensures compliance with security and licensing policies. This role requires problem-solving capabilities to address complex issues and guide system enhancements. This role often collaborates with developers, vendors, and internal teams to align software solutions with business objectives while mentoring less experienced software administrators.

Requirements

• Strong expertise in Jira Software, Jira Service Management, and Confluence.
• Proficiency in designing and configuring workflows, custom fields, permissions, and issue types.
• Experience with Jira Automation, ScriptRunner, REST APIs, and integrations.
• Strong problem-solving, communication, and project management skills
• Familiarity with identity and access management tools (Okta, LDAP).
• Typically requires 6+ years of experience in software administration in a complex environment.

Nice To Haves

• Scripting skills (Groovy, PowerShell, or Python) are a plus.
• Experience integrating Jira with CI/CD pipelines and development tools

Responsibilities

• Software Administration: Manage the day-to-day operations of enterprise-wide software products, including user management, permissions, workflows, custom fields, screens, dashboards, and project configurations.
• Software Deployment and Configuration: Manage the advanced configuration and deployment of enterprise software applications, ensuring optimal system performance.
• Software Maintenance and Updates: Manage system / software updates, plugin installations, migrations, and performance tuning.
• Security and Access Management: Implement advanced security measures, including encryption, user permissions, and access controls.
• Troubleshooting and Issue Resolution: Provide expert-level troubleshooting, root cause analysis, and resolution of complex issues across multiple software platforms, recommending long-term solutions.
• Performance Monitoring and Optimization: Monitor software performance and collaborate with other teams to optimize system functionality.
• Process Improvement: Work closely with stakeholders to gather requirements and design solutions that optimize workflows and reporting capabilities.
• Automations and Integrations: Lead the design and development of advanced automation workflows and integrations to optimize enterprise systems. Manage complex integrations between multiple enterprise software applications and external systems. Identify, troubleshoot, and resolve complex automation and integration issues, ensuring continuous system performance.
• Training and Documentation: Oversee the creation and maintenance of comprehensive documentation related to system configurations, procedures, and user guides. Conduct training sessions and support onboarding of new team members.
• Mentorship and Coaching: Mentor less experienced software administrators in day-to-day software administration and addressing tactical issues.
• Governance and Best Practices: Contribute to the development and enforcement of best practices, governance policies, and system standards across functional team.
• Jira Administration: Manage day-to-day operations of Jira, including user management, permissions, workflows, custom fields, screens, dashboards, and project configurations.
• Automation & Integrations: Implement automation using Jira automation rules, ScriptRunner, APIs, and integrations with third-party tools (e.g., Salesforce, GitHub, MS Teams, PagerDuty, etc.).
• Confluence Management: Administer Confluence spaces, permissions, templates, and macros to support documentation and collaboration needs.

Benefits

• We offer a competitive compensation and benefits package, opportunities for career growth, an employee stock purchase plan, 401(k), generous time off and flexible work/life balance, company-matched retirement packages, an employee wellness program, and an awards and recognition program – all in a creative, fast-growing, and innovative company.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed