Enterprise Jira Application Owner

Ryan Specialty • Chicago, IL

2d • $104,000 - $130,000

About The Position

The Enterprise Jira Application Owner is the primary owner and administrator of the Jira platform, responsible for administration, configuration, development, and strategic integration across the enterprise. This role ensures Jira supports organizational workflows, project governance, and integrates with other enterprise applications, including systems from merged companies. What will your job entail?

Requirements

• Technical Skills: o Proficiency in Jira administration and Atlassian ecosystem (Confluence, Bitbucket). o Experience with workflow customization, permission schemes, and automation. o Scripting (Groovy, Python), integrations (LDAP, SSO, APIs), and database basics.
• Enterprise Integration Knowledge: o Understanding of system integration strategies and data migration.
• Project Management: o Knowledge of project management principles, methodologies, and SDLC.
• Reporting & Analytics: o Ability to set up and customize reports and dashboards; provide actionable insights.
• Security Management: o Ensure secure configuration and user permissions; protect sensitive information.
• Soft Skills: o Strong communication and stakeholder management skills. o Ability to translate business needs into technical solutions. o Critical and creative problem-solving; continuous improvement mindset.

Nice To Haves

• Bachelor’s degree in IT or related field (or equivalent experience).
• 5+ years in Jira administration and development in an enterprise environment
• Experience with Confluence and other Atlassian tools.
• Knowledge of integration with CI/CD pipelines.
• Agile experience preferred but not required.
• Atlassian certifications (ACP-600, ACP-120), ITIL Foundation, Agile/Scrum.

Responsibilities

• Application Ownership & Governance: o Serve as the single point of accountability for Jira platform lifecycle and governance. o Ensure compliance with enterprise security, IAM, and PMO standards.
• Administration & Configuration: o Manage Jira projects, workflows, screens, issue types, and permission schemes. o Administer user accounts, groups, and roles.
• Development & Customization: o Implement workflow customizations and automation rules. o Develop scripts (JQL, Groovy, or similar) for advanced functionality. o Integrate Jira with internal and third-party tools.
• Enterprise Integration: o Assist with integration of systems from merged companies (approx. 8 mergers annually). o Enable crossover integrations with other enterprise applications for seamless operations.
• Maintenance & Support: o Monitor system health and performance; troubleshoot issues. o Provide end-user support, training, and best practices.
• Reporting & Analytics: o Create dashboards and reports for project tracking and executive decision-making.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees