Senior JIRA & SaaS Administrator

Chime Financial, Inc•San Francisco, CA

3d•$127,000 - $175,000•Hybrid

About The Position

We are seeking a highly skilled and experienced Senior Administrator to ensure our critical SaaS applications, particularly Atlassian, are secure, scalable, and fully integrated with our Identity and Access Management (IAM) systems. As a Senior Administrator, you will be a key technical owner of the Atlassian Cloud suite (Jira, Confluence, Jira Service Management) and a critical contributor to our overall SaaS identity strategy. You will be responsible for the configuration, administration, security, and integration of these core business platforms, ensuring seamless and secure access for all employees. This role requires a strong focus on automation and security best practices. The base salary offered for this role and level of experience will begin at $127,000 and up to $175,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role you can expect to: Atlassian Suite Administration (Jira & Confluence) Platform Ownership: Serve as the primary administrator and subject matter expert (SME) for Atlassian Cloud products (Jira Software, Confluence, Jira Service Management). Configuration & Customization: Design, configure, and maintain complex projects, schemes, workflows, issue types, and custom fields to meet the diverse needs of Engineering, Product, and Business teams. Performance & Health: Monitor the health, performance, and security of the Atlassian environment, managing marketplace apps, integrations, and user access controls. Governance: Develop and enforce best practices for Atlassian usage, standardization across projects, and data governance. Identity and Access Management (IAM) & SaaS Integration Identity Federation: Configure and maintain seamless Single Sign-On (SSO) integration between our Identity Provider (e.g., Okta, Azure AD) and all key SaaS applications using protocols like SAML 2.0 and SCIM. Lifecycle Management (LCM): Implement and manage automated user provisioning and deprovisioning processes (SCIM) across the SaaS ecosystem to ensure rapid, secure, and compliant onboarding/offboarding. Group Management: Oversee and standardize security groups and access roles within Atlassian and other critical applications based on the principle of Least Privilege. Access Auditing: Lead efforts in automating access reviews and generating audit reports for compliance purposes (e.g., SOC 2). Automation and Technical Operations Scripting & API: Utilize scripting languages and Atlassian's APIs to build custom automation scripts and utilities for configuration management, reporting, and mass updates. Troubleshooting: Provide Tier 3 expert support for complex issues related to Atlassian performance, application integrations, and identity authentication failures. Documentation: Create and maintain detailed technical documentation, runbooks, and process guides for all managed systems.

Requirements

5+ years of hands-on experience in IT Administration, with a minimum of 3 years directly administering Atlassian Cloud
Deep, demonstrable expertise in configuring, securing, and maintaining Jira Software (including advanced workflows and custom fields) and Confluence.
Strong working knowledge of Identity and Access Management (IAM) concepts, and hands-on experience configuring SAML 2.0 and SCIM for SaaS application integration (especially with Atlassian Access).
Proven experience managing and integrating enterprise applications like Google Workspace or Slack with an Identity Provider.
Proficiency in scripting (e.g., Python, Bash) for automation and utilizing REST APIs.

Nice To Haves

Atlassian Certified Professional (ACP) certifications (e.g., Jira Administrator, Confluence Administrator).
Experience with a modern Identity Provider (e.g., Okta, Azure AD/Entra ID).
Experience with Infrastructure as Code (IaC) tools for managing configuration.

Responsibilities

Serve as the primary administrator and subject matter expert (SME) for Atlassian Cloud products (Jira Software, Confluence, Jira Service Management).
Design, configure, and maintain complex projects, schemes, workflows, issue types, and custom fields to meet the diverse needs of Engineering, Product, and Business teams.
Monitor the health, performance, and security of the Atlassian environment, managing marketplace apps, integrations, and user access controls.
Develop and enforce best practices for Atlassian usage, standardization across projects, and data governance.
Configure and maintain seamless Single Sign-On (SSO) integration between our Identity Provider (e.g., Okta, Azure AD) and all key SaaS applications using protocols like SAML 2.0 and SCIM.
Implement and manage automated user provisioning and deprovisioning processes (SCIM) across the SaaS ecosystem to ensure rapid, secure, and compliant onboarding/offboarding.
Oversee and standardize security groups and access roles within Atlassian and other critical applications based on the principle of Least Privilege.
Lead efforts in automating access reviews and generating audit reports for compliance purposes (e.g., SOC 2).
Utilize scripting languages and Atlassian's APIs to build custom automation scripts and utilities for configuration management, reporting, and mass updates.
Provide Tier 3 expert support for complex issues related to Atlassian performance, application integrations, and identity authentication failures.
Create and maintain detailed technical documentation, runbooks, and process guides for all managed systems.

Benefits

Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
Competitive salary based on experience
401k match plus great medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
1% of your time off to support local community organizations of your choice
Annual wellness stipend to use towards eligible wellness related expenses
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress