Jira Administrator

Intuitive Machines LLC

9h•Remote

About The Position

Intuitive Machines is seeking an experienced Jira Administrator to join our IT department and manage the enterprise-wide Atlassian application suite. This role will focus on platform configuration, system administration, and ensuring optimal performance of our project tracking and collaboration tools that support spacecraft development and manufacturing operations across the organization.

Requirements

Must be a US Citizen or Permanent Resident
Bachelor's degree in computer science, Information Technology, or related field. Fouradditionalyears of experience may be substituted for a degree
10 years of hands-on Jira administration experience in enterprise IT environments
5 years of experience with IT service management principles and best practices
7 years' experience with JQL (Jira Query Language) and system configuration
8 years' experience with user management, authentication systems (LDAP, SAML, SSO), and access controls
8 years' experience with database concepts and SQL basics
8 years' experience with API integrations and webhooks
Ability to travel to Palo Alto facility occasionally

Nice To Haves

Atlassian Certified Jira Administrator (ACP-620) or Atlassian Certified Expert certification
Experience administering Confluence, Bitbucket, Jira Service Management, or other Atlassian products
Knowledge of scripting languages (Groovy, Python) and automation frameworks (ScriptRunner, Automation for Jira)
Experience with REST APIs and system integrations
Familiarity with DevOps tools and CI/CD pipelines
Experience in aerospace, defense, manufacturing, or highly regulated industries
Understanding of ITAR/EAR compliance requirements
ITIL certification or IT service management experience
Excellent technical documentation and communication skills
Ability to work independently in a remote environment with minimal supervision

Responsibilities

Administer and maintain enterprise Jira Cloud/Data Center instances, including user provisioning, authentication, security configurations, and license management
Design and implement custom workflows, screens, fields, issue types, automation rules, and project templates to meet organizational needs
Develop and maintain integrations with enterprise systems (SSO/SAML, Active Directory, ServiceNow, Ivanti) and manage Atlassian Marketplace apps
Provide tier 2/3 technical support, troubleshooting, and serve as technical lead for all Atlassian platform-related issues
Monitor system health and performance, coordinate systemupgradesand patches, and implement disaster recovery and backup procedures
Establishand enforce IT governance policies, including naming conventions, project archival policies, data retention standards, and compliance requirements
Conduct regular system audits for compliance, performance, and security in alignment with corporate IT policies
Partner with IT leadership, Cyber Security, and Stakeholders to align Atlassian tools with enterprise architecture and provide technical solutions
Create andmaintaincustom dashboards, filters, JQL queries, and executive-level analytics for organizational visibility
Develop standard operating procedures, technical documentation, and training materials while conducting end-user training sessions