Principal Enterprise Observability and AIOps Architect - TS/SCI with Polygraph

General Dynamics Information Technology • Chantilly, VA

3d • $157,250 - $212,750 • Onsite

About The Position

We are seeking an Enterprise Observability & AIOps Solutions Architect to design and implement an integrated observability and AIOps architecture. The role transforms telemetry from infrastructure, applications, networks, endpoints, user experience, security, cloud, and service management platforms into proactive, data-driven operational decisions. It owns the end-to-end Sense–Score–Act–Govern design framework and aligns the architecture with Network Operations Center (NOC) execution to improve service reliability, operational efficiency, and Government transparency.

The architect defines enterprise observability principles, reference architecture, instrumentation standards, telemetry ownership, service models, retention, access, and integration patterns. The role integrates metrics, logs, traces, synthetic monitoring, digital experience, network telemetry, security signals, events, topology, and change and incident context. It establishes reliability measures and alerting behavior, designs MEWI data flow and score architecture with partner teams, and creates closed-loop patterns for diagnosis, automation, validation, ServiceNow logging, and human escalation.

The position integrates platforms including Dynatrace, Aternity, Azure Monitor, Sentinel, Cisco telemetry, and ServiceNow ITOM/Event Management, CMDB, and service mapping. It sets observability requirements across cloud, applications, AI services, data pipelines, VDI/EUC, network, identity, and security engineering; leads architecture reviews and tool and telemetry decisions; partners with NOC/Service Operations to operationalize the architecture; and mentors engineers and briefs leadership and Government stakeholders.

This is an onsite position in Chantilly, Virginia, requiring an active TS/SCI with Polygraph clearance and U.S. citizenship. The anticipated salary range is $157,250–$212,750, subject to experience, location, and contractual requirements. The schedule is 40 hours per week, with no travel required.

Requirements

• Bachelor's degree in Computer Science, Systems Engineering, Information Technology, Data Engineering, or a related field, or approved equivalent experience.
• Active TS/SCI with Polygraph clearance.
• U.S. citizenship required.
• 10+ years of monitoring, observability, reliability, operations engineering, or enterprise architecture experience, including 5+ years leading observability designs.
• Deep experience with at least one enterprise observability platform such as Dynatrace, plus strong working knowledge of complementary log, trace, event, DEX, cloud, and ITSM capabilities.
• Demonstrated architecture across metrics, logs, traces, synthetic monitoring, service mapping/topology, events, user experience, SLOs, and incident/change context.
• Experience correlating telemetry across applications, infrastructure, cloud, network, endpoints, and security to support root cause analysis and proactive detection.
• Experience designing alerting/event-management models that control noise, false positives, duplication, routing, suppression, and escalation.
• Understanding of AIOps methods, anomaly detection, predictive analytics, automation triggers, closed-loop remediation, and human-control boundaries.
• Strong knowledge of data quality, cardinality/volume, retention, classified data handling, access, audit, operational readiness, and tool integration.
• Demonstrated enterprise technical leadership, stakeholder influence, mentoring, and ability to drive platform adoption across operations and engineering.

Nice To Haves

• Dynatrace Implementation Professional or Administration Professional certification, ServiceNow ITOM/Event Management or Splunk credentials, and ITIL Foundation Version 5 or current ITIL 4.
• Experience building mission/user experience indexes, scorecards, NOC leading-indicator libraries, or single-pane-of-glass services.
• Experience with ServiceNow Event Management/AIOps, CMDB, discovery, service mapping, automation, and customer-facing managed-service dashboards.
• Experience integrating Cisco network/security telemetry, endpoint DEX, vulnerability/patch posture, and AI service telemetry.
• Prior DoW/IC observability architecture experience in multi-enclave or disconnected environments.

Responsibilities

• Define enterprise observability principles, reference architecture, instrumentation standards, telemetry ownership, service model, retention, access, and integration patterns.
• Architect metrics, logs, traces, synthetic monitoring, real-user/digital experience, network telemetry, security signals, events, topology, and change/incident context as an integrated operating system.
• Define service-level indicators, SLOs, error-budget or equivalent reliability measures, leading indicators, alert policies, event correlation, and escalation behavior.
• Design MEWI data flow and score architecture with Data, Analytics, Security, and Operations teams; ensure current score, trends, degradation drivers, and source evidence are reproducible.
• Design closed-loop patterns mapping monitors and score conditions to diagnosis, cataloged automation, post-action validation, ServiceNow logging, and human escalation.
• Integrate Dynatrace, Aternity, Azure Monitor, Sentinel, Cisco telemetry, ServiceNow ITOM/Event Management, CMDB/service mapping, and other approved platforms.
• Establish instrumentation and observability requirements for cloud, applications, AI services, data pipelines, VDI/EUC, network, identity, and security engineering.
• Lead observability architecture reviews, tool rationalization, telemetry-volume/cost decisions, onboarding priorities, and technical exception decisions.
• Partner with NOC/Service Operations to translate architecture into procedures, roles, dashboards, shift use, incident response, and continual improvement.
• Mentor monitoring and reliability engineers and brief leadership/Government on health, risk, value, and roadmap evidence.

Benefits

• Comprehensive benefits and wellness packages.
• 401(k) with company match.
• Competitive pay and paid time off.
• Medical plan options, some with Health Savings Accounts.
• Dental plan options and a vision plan.
• Full flex work weeks where possible.
• Paid vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
• Short- and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal