Principal Engineer, Level 3 Support
About The Position
In this role, you will serve as a senior technical authority supporting the deployment, integration, sustainment, and troubleshooting of mission-critical GEO and MEO satellite communications systems. You will provide Tier III engineering support across SES Space & Defense’s global SATCOM infrastructure, working directly with customers, field personnel, network operations teams, and engineering organizations to resolve complex technical issues and ensure reliable service delivery. This position combines hands-on field engineering, systems integration, operational troubleshooting, and customer engagement across a broad range of satellite communications technologies. You will play a key role in maintaining operational readiness, improving service reliability, and supporting the successful deployment of new capabilities across government and defense customer environments.
Requirements
- Bachelor’s degree in Electrical Engineering or related technical discipline, or equivalent combination of education and experience
- 8–10 years of SATCOM engineering, field engineering, or satellite communications operations experience
- Strong knowledge of GEO and MEO satellite communications systems, including operational support, integration, and troubleshooting
- Experience supporting fixed and mobile SATCOM systems, antennas, terminals, modems, networking equipment, and associated infrastructure
- Working knowledge of IP networking, routing, and communications technologies; Juniper experience preferred
- Experience conducting system testing, acceptance activities, site surveys, installations, and operational readiness assessments
- Ability to diagnose and resolve complex technical issues in customer-facing and operational environments
- Experience supporting government, military, or defense communications systems preferred
- Ability to travel domestically and internationally in support of customer operations and system deployments
- U.S. Citizenship with the ability to obtain and maintain a DoD Secret security clearance; active clearance preferred
Responsibilities
- Provide Tier III technical support for GEO and MEO satellite communications services, supporting escalated operational and customer issues
- Perform factory acceptance testing (FAT), bench testing, validation, and certification of SATCOM equipment, terminals, and integrated systems
- Support installation, activation, integration, and sustainment of fixed and mobile satellite communications systems in customer environments
- Conduct site surveys and technical assessments, providing recommendations for system design, deployment, and operational readiness
- Troubleshoot complex SATCOM, networking, and system integration issues across customer and SES-operated infrastructure
- Support field service activities, including domestic and international travel for installations, repairs, upgrades, and operational support
- Develop and maintain technical documentation, as-built drawings, operational procedures, and troubleshooting guidance
- Deliver customer and internal training on SATCOM systems, operational procedures, and troubleshooting methodologies
- Support warehouse, RMA, asset management, and equipment lifecycle activities to ensure operational readiness of deployed systems
- Collaborate with Network Operations, Engineering, Service Delivery, and customer stakeholders to improve system performance and service reliability
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What This Job Offers
Job Type
Full-time
Career Level
Senior
