Principal Enablement Architect

Workday•USA, IL, Home Office, IL

1d•$148,500 - $263,800•Hybrid

About The Position

Workday is seeking a highly qualified Principal Enablement Architect to join their Global Customer Operations Enablement team. This role is a pivotal opportunity to drive the transformation of the Revenue organization's performance through skill, process, tool, and revenue leadership development. The position combines strategic thought leadership, hands-on enablement program design, and innovative technology integration to achieve efficiency and revenue impact. The role focuses on two key areas: Functional Enablement Strategy & Architecture (50%), where the architect will drive revenue enablement strategy, focusing on 1-2 major strategic projects at a time across skill development, process optimization, tool adoption, and revenue leadership development. They will evaluate, structure, and evolve enablement programs to meet the dynamic needs of Sales Development, Pre-Sales, Sales, and Customer Success audiences, championing AI-powered enablement solutions. The second area is Expert Enablement Program Authoring and Management (50%), where the architect will apply performance consulting and learning design expertise to build and deliver complex enablement experiences, creating and managing a portfolio of online, blended, instructor-led, and AI-powered solutions.

Requirements

12+ years of corporate experience in enablement, performance consulting, or instructional design, with a portfolio of high-quality, complex programs built to drive behavioral and metric-driven change
5+ years of experience leading large, complex revenue enablement projects with diverse global decision-makers and collaborators in a fast-paced, technology-first environment
5+ years of experience developing comprehensive enablement content, such as sales playbooks, go-to-market strategies, process guides, methodology training, and leadership coaching frameworks for diverse global audiences
2+ years experience applying enterprise-level AI tools and a demonstrated track record of learning the AI landscape quickly to enhance productivity, coaching, and content creation in an enablement context

Nice To Haves

Master's Degree or equivalent experience in Business Administration, Organizational Development, Adult Learning, or a related field.
Deep knowledge of B2B revenue methodologies (e.g., MEDDPICC, Challenger, Value Selling), customer lifecycle processes, and coaching frameworks
Exceptional critical thinking and problem-solving skills, with a focus on identifying root-cause performance gaps
Excellent writing, editing, communication, presentation, and interpersonal skills
Demonstrated ability to influence and collaborate across all organizational levels, particularly with senior Revenue leaders.
Ability to work independently, drive focused initiatives, and mentor others
Deep knowledge of enablement analytics, leading/lagging indicators, and reporting leveraging AI
Hands-on experience with Enablement platforms (e.g., Highspot, Seismic; Gong, Clari Co-Pilot; Second Nature, Hyperbound) and Learning Management Systems (Workday Learning preferred)

Responsibilities

Demonstrate exceptional technical learning agility to rapidly ingest, analyze, and transform complex technical and commercial frameworks into actionable enablement programs.
Thrive in a modern, AI-first enterprise technology ecosystem, seamlessly bridging the gap between deep technical capabilities and strategic revenue motions, while staying current with industry-leading sales methodologies, customer success frameworks, and leadership coaching motions.
Drive the design and development of complex and strategic enablement solutions for a global customer operations audience inclusive of field sales, customer success, and other supporting roles within your assigned project areas.
Synthesize GTM strategies, product documentation, sales methodologies, process documentation, and tool workflows to design and execute on comprehensive playbooks, coaching guides, and training paths.
Apply instructional design principles and adult learning theory to create innovative and impactful experiences that successfully drive behavioral change.
Actively experiment and integrate AI tools into enablement workflows, coaching programs, and learning design to significantly boost productivity, personalization, efficiency, and scale across the revenue organization.
Collaborate extensively with senior business leaders, Revenue Operations, Product Marketing, and executive leadership.
Partner with the broader Enablement team to align on best practices, and guide and coach instructional designers who spend their time building these experiences in a variety of modern authoring tools.
Independently manage several large-scale, high-priority enablement transformations at a time, ensuring adherence to aggressive timelines, measurable performance outcomes, and exceptional quality.