Principal Digital Quality Manager, Cat Foresight

Caterpillar Inc.•Peoria, IL

2d•$147,760 - $240,110•Onsite

About The Position

The Cat® Digital group is the digital and technology arm of Caterpillar Inc., responsible for bringing world class capabilities to our products and services. With over 1.5 million connected assets worldwide, we're focused on using data, technology, advanced analytics, and AI capabilities to help our customers build a better world. This role leads the definition, governance, and continuous improvement of quality management practices across the Cat® Foresight and Cat® Inspect product portfolio. It ensures quality is proactively built into product development, release, and production operations through robust controls, risk identification, and disciplined execution. The role provides leadership and support to product, engineering, program management, and support teams to prevent defects, improve production stability, and ensure high-confidence delivery of digital products and services.

Requirements

Extensive Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Extensive Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Extensive Experience in software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Working Knowledge of software engineering; ability to deliver new or enhanced fee-based software products.
Extensive Experience with UAT activities, tasks, tools, and techniques; ability to design, implement and evaluate acceptance tests for end-users.

Nice To Haves

Extensive experience in Quality, Engineering, or Technical Product roles (typically 6–10+ years)
Experience in complex software or platform environments
Proven track record of improving quality at scale
Deep technical understanding of software systems and architecture
Ability to interpret logs, telemetry, and defect patterns
Experience working with: APIs / microservices
Experience working with: Data pipelines / analytics systems
Experience working with: System integration environments
Extensive experience with the Agile methodology
Demonstrated ability to communicate appropriately to ensure a team’s success

Responsibilities

Establishes and governs portfolio-wide quality standards, controls, and release readiness criteria to proactively mitigate risk and ensure delivery quality across all modules and capabilities.
Partners with product, engineering, and program teams to identify quality risks early and integrate mitigation strategies into development and release plans.
Leads incident response and coordination for quality-related issues, including triage, stakeholder communication, root cause analysis, and corrective/preventive actions.
Defines, tracks, and analyzes quality metrics (e.g., escaped defects, incident trends, production stability) to drive data-informed decision making and continuous improvement.
Oversees quality support for critical deliverables, ensuring functional, integration, regression, performance, and operational readiness standards are met.
Establishes and facilitates quality governance forums, including release readiness reviews, defect management, production health reviews, and post-incident analysis.
Coordinates with engineering, architecture, and support teams to ensure quality across integrations, APIs, data flows, and cross-product dependencies.
Drives continuous improvement initiatives focused on defect prevention, testing effectiveness, and operational excellence across the portfolio.
Ensures alignment with Cat Digital operating models, quality standards, and best practices while influencing adoption across teams.
Communicates quality risks, status, trends, and recommendations clearly to stakeholders at all levels, enabling proactive decision making.