Manager Digital Program; Cat Converge Suite

Caterpillar Inc.•Peoria, IL

7d•$147,760 - $221,640

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world. Caterpillar is embarking on a bold digital transformation to revolutionize our dealers’ systems - seamless, intelligent, and designed for the future. We are developing a scalable, modern ERP solution for Caterpillar dealers, built on Microsoft Dynamics 365 and Azure Integration Services. This next-generation platform will leverage pre-configured business processes, optimized workflows and AI-powered automation to streamline operations, accelerate digital capability deployment, and elevate customer experience across our global dealer network. The Manager Digital Program will define and scale delivery practices, governance frameworks, and reporting solutions that enhance consistency, transparency, and predictability across the Dealer and Rental Systems PMO. This leader role combines strong people leadership with deep execution expertise, actively shaping how work is structured, executed and delivered. They will play a key role in driving integrated delivery across teams and products, strengthening dependency management, and advancing modern delivery capabilities. This role is instrumental in elevating delivery maturity, improving flow and predictability, and enabling high-quality execution across a complex, multi-workstream digital program.

Requirements

Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives.
Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives.
Knowledge of the processes and procedures by which a change is identified, evaluated, approved, monitored and documented; Ability to manage changes in the production environment and processes effectively.
Knowledge of project management; ability to plan, organize, monitor and control IT projects using appropriate technical resources.

Nice To Haves

Deep expertise leading agile programs at scale, with the ability to establish governance frameworks that translate into consistent, high-quality execution
Proven ability to orchestrate delivery across complex, multi-team or multi-Agile Release Train (ART) environments, effectively managing dependencies and ensuring alignment across workstreams
Strong experience with Azure DevOps (ADO), including backlog decomposition, hierarchy design, workflow configuration, and reporting/dashboard development
Demonstrated ability to lead the development and standardization of dashboards and reporting to drive program transparency, performance insights, and executive decision support
Extensive experience in software development lifecycle (SDLC) and digital product delivery, with the ability to operate effectively across engineering, product, and business functions
Experience driving process design and continuous improvement, with a focus on creating scalable, repeatable, and efficient Agile PMO practices
Exceptional communication and stakeholder engagement skills, with the ability to influence senior leaders and align cross-functional teams
Previous experience leading teams and delivering large-scale enterprise digital programs
Demonstrated experience in release management for integrated solutions, including planning, coordination, and readiness across multiple products and external dependencies

Responsibilities

Drive integrated delivery across teams and digital products, including dependency identification, tracking, and reporting, to ensure alignment and reduce execution risk across the program
Evolve the Scaled Agile delivery framework, driving clarity in backlog decomposition, flow of work, and cross-team alignment across complex workstreams
Partner with engineering, product, and deployment teams to optimize ways of working, streamline delivery processes, and strengthen program execution
Serve as a hands-on expert in Azure DevOps (ADO), establishing and governing standards for backlog structure, hierarchy, traceability, workflow and reporting across teams and partners
Develop program dashboards and reporting solutions, ensuring visibility into delivery performance, risks, dependencies, and release readiness
Lead program-level governance forums, ensuring clear decision-making, dependency management, escalation paths, and alignment across business, technical, and partner organizations
Lead creation and refinement of PMO templates, tooling integrations, and operating rhythms to support roadmap planning, demand intake, and end-to-end delivery management
Mature release management practices, including release planning, readiness tracking, and coordination across integrated products and external dependencies
Coach and develop a high-performing team of Project Managers and Scrum Masters
Lead the exploration and application of AI-enabled solutions, including automation and agent-based capabilities, to streamline delivery processes, enhance insights, and improve overall program execution