Principal Digital Product Manager; Rental Management Systems

Caterpillar•Chicago, AZ

22h•Hybrid

About The Position

Caterpillar Inc. is seeking a Principal Digital Product Manager to lead the development of the Rental Management System within the Enterprise Resource Platform (ERP) template for Caterpillar Dealers. This role is part of Cat Digital, the digital and technology arm of Caterpillar, focused on building industry-leading digital solutions. The Rental Management System will be built using Microsoft Dynamics 365 and will integrate Rental capabilities to enhance dealer operations, customer experience, and connect with Caterpillar's digital systems. The Principal Digital Product Manager will be responsible for defining, delivering, and managing the ongoing development of this system, working closely with subject matter experts, technical leads, and vendors to define requirements, oversee development, conduct user acceptance testing, and create the go-to-market strategy.

Requirements

Proven experience owning a product backlog, defining roadmaps, and managing releases.
Skilled in writing clear user stories and acceptance criteria based on stakeholder input.
Comfortable leading sprint planning, reviews, and retrospectives with cross-functional teams.
Ability to balance competing priorities and ensure alignment with business objectives.
Ability to translate complex finance requirements into business-friendly and technical terms.
Skilled at facilitating workshops, demos, and discussions with Rental stakeholders, suppliers, and business leaders.
Strong presentation and negotiation skills to align diverse stakeholders.
Collaborative approach to building consensus and driving adoption across departments.
Strong analytical skills to interpret Rental data, establish clear Rental data domain, and identify improvement opportunities.
Experience defining and monitoring KPIs such as close cycle time, invoice processing efficiency, and reporting accuracy.
Hands-on experience with Microsoft Dynamics 365 or other Rental-related ERP products in a product or process leadership role.
Understanding of ERP system configuration, security, and integrations with related systems.
Awareness of Microsoft release cycles and ability to assess new features for business value.
Knowledge of ERP product lifecycle management, including adoption and change management.

Nice To Haves

Extensive experience working in the Rental or adjacent industry, preferably with ERP or Rental Management System experience.
Proven experience in Product Management and/or technical background to deliver enterprise-level applications.
Extreme ownership of their product and responsibilities that drives deliverables.
Experience working within B2B and B2B2C organizations and integration between applications, service-layers, and platforms.
Experience working with operational data systems and/or acting as a data domain expert/steward, preference for Rental Management System or ERP experience.
Experience in Agile software development environment operating at scale managing multiple concurrent teams, SAFe Agile is a plus.
Strong leadership in working within a matrixed organization to coordinate development, dependencies, and risks for product delivery.

Responsibilities

Define and own the roadmap for the Rental Management System, prioritizing capabilities, intake requests, and features to drive business KPIs.
Collaborate with Dealers & Rental business stakeholders to elicit, analyze, and document complex business requirements for Rental operational processes.
Lead solution design sessions with subject matter experts and Dealer Rental personnel to define the experience and technical solutions, translating them into actionable development specifications.
Act as the Voice of the Dealer throughout the development process, ensuring end-user requirements are incorporated into the ERP product.
Engage with other ERP product leads to ensure execution of Rental requirements in their workstreams for an exceptional Dealer Rental experience.
Improve the Rental data domain by defining proper data requirements, validation, and governance processes in coordination with the Rental & Used teams.
Enable seamless, real-time integration from Caterpillar applications (e.g., Cat Rental Store, VisionLink) to the Rental Management System for high-value use cases throughout the Rental lifecycle.
Collaborate with the Training department to deliver user training programs, provide ongoing updates for product enhancements, and engage with Dealers as necessary.
Work with Support teams to produce product documentation and generate adequate support materials, workflows, and playbooks to ensure Dealer use of the product.
Assist in remediating support issues through roadmap/delivery team adjustments.