Digital Product Management Group Manager

PNC Bank•Pittsburgh, PA

4d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Digital Product Management Group Manager within PNC's Retail- Digital organization, you will be based in Pittsburgh, PA, Philadelphia, PA, Cleveland, OH, New York, NY, Chicago, IL or Wilmington, DE. As a senior member of the team focused on building a Credit Engagement & Financial Wellness Platform you will be responsible for the strategy, development, and delivery of a comprehensive customer experience that enables customers to monitor their credit health, access financial wellness tools, and benefit from identity protection services. This role drives the end-to-end product lifecycle, including product strategy, roadmap development, technology delivery, third-party partnerships, and agile product ownership. Working across multiple scrum teams, the individual collaborates closely with engineering, data, risk, security, marketing, and customer experience teams to deliver a best-in-class financial wellness platform that drives customer engagement and business value.

Requirements

10+ years of product management experience within digital platforms, fintech, banking, or financial services.
Proven success leading complex digital products and multiple agile teams from strategy through delivery.
Strong stakeholder management, strategic thinking, and execution capabilities, including experience with third-party vendor integrations.
At least 5 years of prior management experience is typically required.
Proven leadership experience with a moderate to large scope of responsibility is required.

Nice To Haves

Agile Web Development
Business Requirements Documentation (BRD)
Data Visualization
Digital User Experience
Employee Engagement
IT Architecture
JavaScript
Wireframing

Responsibilities

Define and execute the product roadmap for credit monitoring, financial wellness, and identity protection capabilities.
Identify customer needs, market opportunities, and product enhancements that drive engagement, retention, and growth.
Partner with business and digital leaders to align product investments with customer and business outcomes.
Lead product planning and prioritization across multiple agile teams, managing backlogs, epics, and feature delivery.
Provide direction and coaching to product managers and product owners supporting the platform.
Partner with engineering, UX, and analytics teams to deliver high-quality customer experiences.
Collaborate with architecture and engineering teams to deliver scalable, secure, and compliant platform capabilities.
Ensure solutions meet regulatory, privacy, risk, and security requirements.
Leverage data and customer insights to continuously improve platform performance and user experience.
Manage strategic relationships with providers supporting credit data, identity protection, and financial wellness services.
Oversee vendor performance, integrations, and contract-related activities.
Ensure third-party capabilities are seamlessly incorporated into the customer experience.
Lead and develop product management talent while providing leadership across multiple scrum teams.
Foster a culture of innovation, accountability, and customer-centric decision-making.
Track and optimize key performance metrics including adoption, engagement, customer satisfaction, and business value.
Defines complex, cross-functional digital strategies across business segments to optimize digital experience, leveraging design thinking and other best practices by leading Digital teams.
Defines the strategy related to digital experiences for applicable business segments or product groups.
May Participate in the marketplace to influence digital experience trends.
Leads digital teams.
Sponsors potential digital experience projects for feasibility and value.
Presents initiatives and policy changes to gain executive buy-in.
Manages progress to ensure initiatives are completed on time, within budget and meet strategic goals.
Serves as senior point of escalation and ensures successful outcomes from key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders (including key vendors) throughout the experience lifecycle.
As part of the first line of defense, supports determination of risk appetite and limits.
Owns business response to audit and regulatory finding.
May participate in client facing activities.
Structures, allocates resources and manages Digital teams.
Motivates and develops the performance of the product development management team and key contributors.
Development planning.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service