Principal Digital Product Manager – Workplace Technology (CIB)

Wells Fargo Bank•Charlotte, NC

1d•Onsite

About The Position

Wells Fargo is seeking a Principal Digital Product Manager to serve as the Workplace Technology Experience Lead for the Corporate & Investment Banking (CIB) line of business. This is a senior, business‑facing product leadership role responsible for shaping, prioritizing, and delivering workplace technology experiences that support highly regulated, time‑sensitive, and globally distributed users. In this role, you will function as the single point of accountability between CIB leadership and Workplace Technology, acting as a strategic partner and trusted advisor. You will ensure employee needs are translated into clear product strategies, disciplined prioritization, compliant delivery, strong adoption, and measurable business outcomes. Workplace Technology includes end‑user computing, collaboration and messaging platforms, regulated communications, shared services (print and audiovisual), and internally developed AI and productivity tools. The role requires close partnership with technology, operations, risk, compliance, legal, cyber security, and records management to ensure solutions are compliant by design, scalable, resilient, and aligned to enterprise standards. This role focuses on the “why” and “what” rather than solution engineering, with accountability for portfolio direction, value realization, and executive communication across the workplace technology landscape supporting CIB.

Requirements

10+ years of digital product management experience, or equivalent demonstrated through work experience, training, military experience, or education
5+ years of experience working in the banking industry
Experience owning end‑to‑end product lifecycles for enterprise‑scale, user‑facing technology (50,000+ users preferred)
Experience operating in highly regulated environments
Ownership of a product or service portfolio with budget awareness, cost transparency, and vendor considerations
Strong roadmap development, prioritization, and trade‑off decision‑making skills grounded in business outcomes
Experience defining success measures, tracking adoption, and driving measurable value realization
Experience designing products with built‑in controls, auditability, and evidentiary defensibility
Ability to partner effectively with Risk, Compliance, Legal, Cyber Security, and Records Management without slowing delivery
Skill translating regulatory requirements into practical, scalable product decisions
Proven ability to influence without authority across senior business leaders, technology teams, and control partners
Strong executive communication skills, including decision briefs, business cases, and trade‑off discussions
Experience managing competing priorities across diverse business groups and risk profiles
Experience supporting front‑office and revenue‑generating CIB environments such as sales, trading, investment banking, and capital markets
Strong understanding of regulated electronic and voice communications, including capture, surveillance, retention, and evidentiary integrity
Familiarity with technologies used in time‑sensitive, high‑volatility market conditions and supervisory expectations during market stress
Experience operating in multi‑jurisdictional environments, including data residency, cross‑border communications, outsourcing, and third‑party risk
Trusted partnership with Legal, Compliance, Risk, and regional stakeholders to deliver scalable solutions aligned to global and local regulatory expectations

Nice To Haves

Bachelor’s degree in Business, Technology, Engineering, or a related field; advanced degree preferred
Strong understanding of workplace technology domains, including end‑user compute, collaboration and productivity platforms, shared services (print and AV), identity and access management, and endpoint management
Demonstrated ability to balance employee experience, security, cost, resilience, and operational simplicity

Responsibilities

Serve as the senior workplace technology partner for CIB, accountable for translating business needs into prioritized, outcome‑driven product strategies
Develop and maintain a rolling 12–18 month workplace technology roadmap aligned to business strategy, employee workflows, regulatory obligations, and enterprise standards
Partner with CIB leaders and COOs to understand business processes, productivity challenges, and risk considerations, translating insights into investment‑ready priorities rather than feature requests
Lead portfolio prioritization and trade‑off discussions across competing demands, aligning initiatives to firmwide strategy, funding, capacity, and Run‑the‑Bank commitments
Present decision‑ready options to executive stakeholders that clearly articulate value, cost, risk, and delivery trade‑offs
Partner with Workplace Technology domain product owners (e.g., End User Compute, Collaboration, Regulated Messaging, Print, AV, Productivity Platforms) to influence solution direction while respecting clear ownership boundaries
Ensure regulatory, risk, security, records management, and compliance requirements are embedded from inception into all workplace technology initiatives
Drive adoption and value realization by defining success measures, tracking outcomes post‑delivery, and partnering on communications and change management
Act as a clear front door for CIB workplace technology needs, reducing fragmentation and addressing shadow IT through alignment with enterprise platforms
Strengthen governance through effective decision forums, clear accountability, and consistent executive communication without adding unnecessary bureaucracy
Serve as a senior advisor to leadership, representing Workplace Technology in enterprise and industry forums as appropriate