Principal Digital Product Manager - Robotics

Mayo Clinic•Rochester, MN

23h•$155,501 - $225,493

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to patient needs and employee well-being, offering competitive compensation, comprehensive benefits, and opportunities for continuing education and career advancement. The Principal Digital Product Manager - Robotics will play a crucial role in pioneering human-centered robotics to enhance patient and staff experiences. This role involves leading the vision, strategy, and execution for robotics opportunities across various domains, including surgical assistance, logistics, environmental services, pharmacy and laboratory automation, patient-facing platforms, and drones. The position requires a disciplined approach to problem definition, evidence-based decision-making, and value measurement focused on patient experience, staff time, reliability, and cost. The Principal will lead key engagements, set standards for other product managers, and mentor them. The role emphasizes the safe and trusted adoption of physical products (robots) working among patients and staff.

Requirements

Bachelor's Degree (business, communications, advertising, marketing, statistics, engineering, technology, health care) and 7+ yrs of digital product management experience (5 yrs with digital products and platforms); or minimum of 9 years direct digital product management with HS diploma/GED required.
Prior health care experience preferred.
Experience in managing complex products or a family of multiple products required.
Digital product and people leadership experience (direct or indirect).
Prior Digital Senior Product Management experience or equivalent role.
Preference for health care experience (clinical, management, technology, other) from some Product Manager roles.
Experience in design thinking methodologies.
Ability to build and maintain strong working relationships at multiple levels of the organization.
Strong communicator (written & verbal) with active listening skills.
Ability to facility group/team discussions.
Professional and reflects Mayo Clinic values and beliefs.
Strong planning and organizational skills.
Visionary, Proactive, and problem solver.
Ability to effectively negotiate, strong conflict resolution skills, strong attention to detail and multitasking skills, and works well under pressure.

Nice To Haves

Product management experience with physical or cyber-physical products such as robotics, automation, medical devices, or IoT, not solely software.
Track record running an evidence-gated portfolio with explicit scale, pivot, and stop decisions and investment recommendations to executive audiences.
Demonstrated ability to build and defend business cases for capital-intensive automation, including total-cost-of-ownership modeling, labor reallocation analysis, and ROI measurement.
Experience leading vendor selection and structured technology evaluation in a multi-vendor market, including RFPs, pilots, and negotiated technical requirements.
Experience as an accountable engagement or delivery lead in jointly staffed customer partnerships with named executive sponsors.
Healthcare operations experience (clinical logistics, environmental services, laboratory, pharmacy, or supply chain) or comparable complex, safety-critical operational domains.

Responsibilities

Driving the vision, strategy, business requirements, roadmap, and execution across multiple assigned digital products.
Advocating for the end user experience through data and research driven product discovery and development methods.
Ensuring alignment between Product, Business and Platform/Property priorities in context of Mayo Clinic's overall strategy and goals, while ensuring the end-user needs are met.
Overseeing the entire life cycle of the assigned product, from defining and setting the vision, managing teams to hit cross-product and shared OKRs, deriving feature intention maps, and managing capacity against scope - ultimately creating a best in class user/customer experience, while on time and within budget.
Setting the portfolio-wide standard for problem definition – ensuring every initiative is grounded in a clear articulation of what is being built, why it matters and how success will be measured before any solution work begins.
Defining and owning cross-product OKRs across the portfolio, establishing clear targets aligned to organizational goals.
Setting the standard for how OKRs are structured and measured, holding teams accountable.
Coordinating agile product methodologies across multiple product teams.
Working with IT, Experience Design, Content and Digital Analytics leaders.
Accountable to the success of a cross-functional team, including experts in design, engineering, marketing, and others.
Recruiting, hiring, and mentoring members of the team; establishing and standardizing product management practices, frameworks and tools across the product organization as a primary accountability alongside portfolio strategy.
Driving the product strategy, vision, design, and development execution across the portfolio.
Ensuring delivery of high-value products in alignment with business goals and user experience optimization.
Leading high performing cross-functional teams effectively and efficiently, collaborating with business partners, customers, and other stakeholders (Engineering, UX/UI, Operations, Engagement, AI, etc.).
Leveraging market and customer feedback and data to inform and guide future product and feature development.
Setting discovery standards across the portfolio and leading fast-paced discovery sessions including user research, defining outcomes with baselines and opportunity areas.
Leading portfolio-level prioritization and investment trade-off discussions with executive, clinical, operational, vendor and technology leadership.
Advocating for end-users, and building and improving features based on their pain points - striving to make product technology and workflows easy to use.
Proactively managing and monitoring product and operational risks (regulatory, security, operational, etc.) in order to prevent and/or mitigate risks to the customer and business.
Establishing deep partnerships with business stakeholders to ensure products achieve business requirements and align to other organizational strategies and priorities.
Quickly building credibility and partnership with key internal partners and leaders.
Monitoring and managing product schedules, scopes and budgets across the portfolio, delivering as scheduled.
Managing external Mayo Clinic vendor and partnership relationships.
Setting and managing product portfolio performance scorecards and shared OKRs; tracking shared KPIs across portfolio products and driving continuous improvement.
Actively seeking to understand new and emerging technologies, their capabilities, pros/cons, and potential applicability to Mayo Clinic digital product needs.