Principal Developer Support Engineer - Builder Experience (BX)

Okta•Toronto, ON

1d•CA$140,000 - CA$192,500•Hybrid

About The Position

This role is for a Principal Developer Support Engineer focused on the Builder Experience (BX) at Okta. The position involves securing AI by building trusted infrastructure and enabling organizations to safely adopt new technologies. The ideal candidate is a builder and owner who operates with speed, urgency, and excellence, seeking to do career-defining work. The role requires a deep technical architect who can understand and guide technical discussions with various stakeholders, from CTOs to startup founders. The engineer will be the top technical escalation point for the support team, acting as a domain expert, influencing product roadmaps, mentoring engineers, challenging standard practices, and raising the bar for the global team. This position offers autonomy and focuses on delivering outcomes that unblock complex accounts.

Requirements

8+ years in technical support, developer relations, solutions engineering, or software development with significant customer- or partner-facing experience.
BA/BS/MS in Computer Science, Software Engineering, or equivalent hands-on experience.
Broad experience across multiple cloud platforms (Azure, AWS, GCP) and containerization (Docker, Kubernettes).
Knowledge of MCP servers and experience with Claude, CodeEx, etc.
Expert-level understanding of OAuth 2.0, OpenID Connect, and SAML (protocol debugging level).
Hands-on experience with enterprise-scale SCIM, including schema design, provisioning flows, attribute mapping, and common failure patterns.
Fluent in at least one statically typed language (Java, .NET, Go) and one dynamically typed language (Python, JavaScript/Node.js).
Comfortable writing repros, reading code, and analyzing HTTP traces or OpenAPI specs.
Deep understanding of the software development lifecycle.
Engage engineering peers as a technical equal.
Clear, adaptable communication style capable of shifting from troubleshooting with an engineer to advising a VP.
Based in Canada (Toronto, Ottawa, or Montreal preferred).

Nice To Haves

Experience building or supporting integrations with ISVs or technology partners at scale.
Familiarity with the Okta ecosystem (Workforce Identity Cloud, OIN, or IPSIE/NHI).
Background with enterprise SaaS tools (Workday, ServiceNow, Salesforce) or API gateways (Kong, MuleSoft).
Prior experience in Forward Deployed Engineering, Solutions Engineering, or DevRel.
Experience in regulated industries (financial services, healthcare) where integration requirements carry compliance constraints.
Familiarity with modern auth standards beyond core OIDC (FIDO2, passkeys, device trust flows).

Responsibilities

Resolve complex developer cases, including multi-product architectures, ISV integration designs, and strategic account escalations.
Serve as the technical link between Developer Support and ISV Partnerships, working directly with strategic partners on integration design.
Advise on architecture and resolve issues beyond standard support scope during customer and partner calls.
Partner with Product Management and Engineering to advocate for customer needs, surface systemic integration issues, and shape the Okta WIC product roadmap.
Act as a trusted technical advisor for key accounts, managing risk and delivering resolutions in critical customer situations.
Build relationships across Product, Engineering, ISV Partnerships, and Operations to drive key initiatives.
Coach Senior DSEs on complex technical cases, time management, and customer handling.
Build and maintain core resources like runbooks, internal best practices, and training materials.
Lead technical reviews and team learning sessions to address skills gaps and roll out new product knowledge.
Champion new tools and processes, helping the team adopt and implement changes effectively.