Principal Designer, Research

Electrolux•Charlotte, NC

18d•Hybrid

About The Position

Electrolux Group is seeking a creative, enthusiastic, strategic, and thought-provoking UX researcher for its North American research team. Based at the company’s corporate headquarters in Charlotte, North Carolina, the Principal UX Researcher will strategically plan and facilitate research and deliver insights at the appropriate points in design and product development. The role contributes to projects across design teams, translating research into actionable opportunities and working with global research and design teams and functions. It will also strengthen research standards and help foster an insight-led culture across the organization. The Principal UX Researcher will define research roadmaps aligned with design, product, portfolio, and business priorities; lead complex research programs; use agile qualitative and quantitative methods; and conduct applied UX and user-centered research. The role synthesizes evidence into insights, opportunity spaces, and strategic recommendations, then communicates findings through narratives and visual frameworks for design teams, cross-functional partners, and executives. It also involves managing stakeholder needs, exploring emerging consumer behaviors and future needs, and influencing strategic decisions by connecting evidence to business outcomes.

Requirements

Bachelor’s degree.
At least 7 years of experience in UX Research, Design Research, Human Factors, Consumer Insights, Service Design, or related fields, including work across markets and cultures.
Mastery of qualitative and quantitative research methods.
Experience applying AI-assisted tools to research planning, analysis, and knowledge management.
Proven ability to use human-centered and user-centered insights to answer business questions.
Proven ability to communicate complex insights and influence decisions through storytelling and strategic recommendations.
Ability to work independently while collaborating effectively within a global research community.
Structured and analytical approach to processes, aligned approaches, and deliverables.
Confidence advising design and business stakeholders, constructively challenging assumptions, and selecting appropriate research approaches.
Ability to communicate ideas and evidence clearly through concise writing, visual frameworks, presentations, and facilitation.
Ability to work in multifunctional international teams.
Aptitude and interest in brand, business, market, and technology inputs.

Nice To Haves

Experience leading complex, multi-market research initiatives.
Experience managing external research partners.
Familiarity with research, analysis, repository, and design tools such as Figma, Qualtrics, User Interviews, Lookback, Dovetail, or comparable platforms.
Passion for research and ideation and for mentoring others in research and design thinking approaches.
Curiosity and passion for uncovering and communicating compelling human stories.

Responsibilities

Define and drive research roadmaps aligned with design, product, portfolio, and business priorities.
Scope, plan, and lead complex research programs addressing design challenges, knowledge gaps, and business needs.
Select and apply agile qualitative and quantitative research approaches and methodologies.
Conduct applied UX and user-centered research using methods such as usability tests, contextual inquiry, remote interviews, and surveys.
Synthesize multiple sources of evidence into actionable insights, opportunity spaces, and strategic recommendations.
Communicate complex findings through compelling narratives and visual frameworks tailored to design teams, cross-functional partners, and executives.
Manage multiple projects and internal stakeholder needs sensitively and effectively.
Conduct exploratory and generative research to uncover emerging consumer behaviors, future needs, and innovation opportunities.
Influence strategic decisions by involving stakeholders throughout the research process and connecting evidence to business outcomes.
Facilitate workshops and transfer and integrate knowledge, ideas, and insights for different audiences.
Strengthen research standards and contribute to scalable insight practices, research operations, and knowledge management.
Apply AI-enabled research workflows responsibly with human oversight.