Principal Designer, Research

Electrolux Group•Charlotte, NC

19d•Hybrid

About The Position

Electrolux Group is seeking a Principal UX Researcher to join its North America research team. Based at the company’s Corporate Headquarters in Charlotte, North Carolina, this role drives UX research planning, facilitation, and delivery of insights throughout design and product development. The researcher contributes across design teams and works with global research, design, and cross-functional partners to translate findings into actionable opportunities, strengthen research standards, and foster an insight-led culture. The role combines strategic research leadership with hands-on qualitative and quantitative work. It includes setting research roadmaps, leading complex research programs, applying agile and user-centered methods, synthesizing evidence into strategic recommendations, and communicating findings through clear narratives and visual frameworks. The Principal UX Researcher also builds stakeholder partnerships, influences strategic decisions, manages competing project needs, and applies AI-assisted research tools responsibly with human oversight.

Requirements

Bachelor’s degree.
At least 7 years of experience in UX Research, Design Research, Human Factors, Consumer Insights, Service Design, or a related field, including work across markets and cultures.
Mastery of qualitative and quantitative research methods.
Experience applying AI-assisted tools to research planning, analysis, and knowledge management.
Proven ability to use human-centered and user-centered insight to answer business questions.
Ability to communicate complex insights and influence decisions through storytelling and strategic recommendations.
Strong strategic, analytical, and sense-making skills, with business and consulting savvy.
Ability to work independently and collaborate effectively within a global research community and multifunctional international teams.
Ability to advise design and business stakeholders, constructively challenge assumptions, and select appropriate research approaches.
Ability to communicate ideas and evidence clearly through concise writing, visual frameworks, presentations, and facilitation.
Structured and analytical approach to processes, aligned methods, and deliverables.
Curiosity and passion for uncovering and communicating human stories, and aptitude and interest in brand, business, market, and technology inputs.

Nice To Haves

Experience leading complex, multi-market research initiatives.
Experience managing external research partners.
Familiarity with research, analysis, repository, and design tools such as Figma, Qualtrics, User Interviews, Lookback, Dovetail, or comparable platforms.
Passion for research and ideation, and for mentoring others in research and design thinking approaches.

Responsibilities

Define and drive research roadmaps aligned with design, product, portfolio, and business priorities.
Scope, plan, and lead complex research programs addressing design challenges, knowledge gaps, and business needs.
Develop and apply agile qualitative and quantitative research approaches and methodologies.
Conduct applied UX and user-centered research using methods such as usability testing, contextual inquiry, remote interviews, and surveys.
Synthesize evidence from multiple sources into actionable insights, opportunity spaces, and strategic recommendations.
Communicate complex findings through compelling narratives and visual frameworks tailored to design teams, cross-functional partners, and executives.
Manage multiple projects and internal stakeholder needs effectively and sensitively.
Conduct exploratory and generative research to uncover emerging consumer behaviors, future needs, and innovation opportunities.
Influence strategic decisions by involving stakeholders throughout the research process and connecting evidence to business outcomes.
Build trusted stakeholder partnerships, manage expectations, and uphold research ethics, rigor, and integrity.
Strengthen research standards and contribute to research operations, knowledge management, and scalable insight practices.
Use AI-enabled research workflows responsibly, with human oversight.
Facilitate workshops and transfer and integrate knowledge, ideas, and insights for different audiences.