Principal, Delivery

League Inc. • British Columbia/Alberta, AB

2d • Hybrid

About The Position

As Principal, Delivery, you are accountable for meeting customer deliverables as per contractual agreements (scope and time), and internal budget. The ideal candidate will drive and guide disciplined execution through the use of consistent methodologies, processes, and strong communication skills. You will be a passionate advocate for the League product and ensure the platform is implemented on time and with high quality to meet our clients’ business needs.
In this role, you are expected to:
Manage, lead and oversee one or more client implementations and internal company and/or team initiatives simultaneously
Implement the project governance structure, including delivery structure, change control and processes to support risk and issue escalation, decision making and program status
Lead the organization and deployment of League resources for implementation, the production of deliverables, and the oversight of timelines to ensure a seamless delivery of League products to clients
Accountable for build and maintenance of end to end integrated program plans, resource assignments, budgets and performance against targeted implementation milestones for the implementation and teams
Serve as escalation point for risks, issues, and decisions one or more implementations simultaneously
Maintain a deep understanding of League’s product and platform to inform key business requirements and decisions during implementations
Lead internal teams and the client on a successful change management plan by creating deliverables based on client pain points and objectives
Collaborate on communication plans and drive accountability for obtaining final approvals on client deliverables
Develop and manage a high performing team by providing direction and guidance both on the job and as a career coach to Implementation team members
Coach and develop staff to have a deep understanding of implementation delivery methodology and the League’s product and platform
Lead key internal initiatives to drive efficiencies and best practices for implementation processes, workflows, and tools
Accountable for implementation client satisfaction scores and referenceable implementation clients
Partner with Customer Strategy and Member Services teams to lead a smooth client transition from implementation to ongoing operations and account management
Collaborate with the client lead from Customer Strategy to drive a smooth client transition from the sales cycle to implementation for the client and League teams

Requirements

• Minimum 10 years in healthcare management, delivery and/or consulting experience
• 10+ years of client management and/or program management required
• Prior engagement management and/or team management experience serving as the primary interface with senior client executive sponsors
• Proven track record of strong client management and customer service skills
• Strong leadership skills and a drive to make a large impact on the company and its clients
• Excellent written and oral presentation skills, with the ability to engage, inspire, build credibility and engender trust across all levels of an organization.
• Strong business and technical acumen, and executive presence, combined with deep analytical and organizational skills
• Results-oriented individual with a history of setting and attaining goals and meeting aggressive timelines
• Confident, capable, enthusiastic self-starter with minimal need for direction
• Experience at a SaaS, health-tech company, and/or start-up company highly preferred
• Experience with project management software and tools
• Bachelor’s degree or equivalent years of experience
• Demonstrated experience using AI tools in a practical, responsible way
• Curiosity and openness to experimenting with new technologies
• Ability to balance efficiency with quality and sound judgment

Nice To Haves

• Experience at a SaaS, health-tech company, and/or start-up company highly preferred

Responsibilities

• Manage, lead and oversee one or more client implementations and internal company and/or team initiatives simultaneously
• Implement the project governance structure, including delivery structure, change control and processes to support risk and issue escalation, decision making and program status
• Lead the organization and deployment of League resources for implementation, the production of deliverables, and the oversight of timelines to ensure a seamless delivery of League products to clients
• Accountable for build and maintenance of end to end integrated program plans, resource assignments, budgets and performance against targeted implementation milestones for the implementation and teams
• Serve as escalation point for risks, issues, and decisions one or more implementations simultaneously
• Maintain a deep understanding of League’s product and platform to inform key business requirements and decisions during implementations
• Lead internal teams and the client on a successful change management plan by creating deliverables based on client pain points and objectives
• Collaborate on communication plans and drive accountability for obtaining final approvals on client deliverables
• Develop and manage a high performing team by providing direction and guidance both on the job and as a career coach to Implementation team members
• Coach and develop staff to have a deep understanding of implementation delivery methodology and the League’s product and platform
• Lead key internal initiatives to drive efficiencies and best practices for implementation processes, workflows, and tools
• Accountable for implementation client satisfaction scores and referenceable implementation clients
• Partner with Customer Strategy and Member Services teams to lead a smooth client transition from implementation to ongoing operations and account management
• Collaborate with the client lead from Customer Strategy to drive a smooth client transition from the sales cycle to implementation for the client and League teams

Benefits

• Comprehensive Health Benefits: We prioritize your well-being with complete medical, dental, and vision coverage
• Bonus Program: Be rewarded for your contributions with our performance-based bonus program
• Employee Stock Option Program: Become an owner and share in our success through our stock option program
• Unlimited Paid Time Off: Take the time you need to recharge and maintain a healthy work-life balance
• Spending Accounts: Manage your healthcare and dependent care expenses with tax-advantaged spending accounts
• Wellness Days: Prioritize your mental and physical health with dedicated wellness days throughout the year
• Growth Opportunities: We invest in your future with abundant opportunities for professional development and advancement
• Mentorship Program: Benefit from guidance and support from experienced leaders in your field

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: Associate degree