Principal Delivery Success Manager

Okta•Toronto, ON

3d•Hybrid

About The Position

This role is responsible for leading and developing Okta partners to successfully deliver Okta services to customers. The Principal Delivery Success Manager (DSM) develops partner delivery capability within a defined product domain and regional partner portfolio, ensuring service delivery partners are prepared to successfully deploy Okta solutions through capability development, go-live validation, and delivery oversight. Principal DSMs serve as the primary operational leaders, enabling partners to progress through the Service Delivery Partner maturity model and ensuring they deliver high-quality implementations. This role works cross-functionally with Professional Services, Alliances, Sales, and Enablement teams to scale partner-led delivery while maintaining implementation quality.

Requirements

10+ years of experience in enterprise software delivery, professional services, or partner success roles.
Experience working with system integrators or service delivery partners.
Experience supporting enterprise software implementations.
Strong understanding of identity and access management concepts.
Familiarity with enterprise SaaS deployment models.
Understanding of partner ecosystems and implementation services.
Ability to guide partners through complex technology implementations.
Strong cross-functional collaboration skills.
Ability to evaluate partner capabilities and recommend improvement strategies.
Excellent communication and stakeholder management skills.
Ability to work with technical teams, sales teams, and executive stakeholders.

Nice To Haves

Familiar with several programming languages (e.g., .NET, JavaScript, Python, Java).
Familiar with open-source tools and development practices.
Familiar with load balancers, reverse proxies, and Web Access Management tech (e.g., F5, Oracle, NGINX).
Familiar with AI GPTs

Responsibilities

Develop delivery capability across the assigned partner portfolio.
Guide partners through the Service Delivery Partner maturity model.
Identify specialization gaps and recommend enablement paths.
Support partners pursuing product specializations (OWI, Auth0, Workflows, etc.).
Encourage partner certification and skill development.
Review and validate partner go-live submissions.
Classify deployments according to Standard, Advanced, and Strategic complexity levels.
Ensure deployments meet Okta delivery standards.
Capture delivery feedback from Professional Services and customers.
Serve as the delivery advisor for sales teams when identifying partners for deployments.
Recommend partners based on capability, specialization, and deployment complexity.
Assist in identifying partners capable of supporting complex customer architectures.
Track ecosystem capability trends across assigned partners.
Identify gaps in partner expertise or geographic coverage.
Provide recommendations for partner enablement and recruitment.
Partner closely with Professional Services on partner delivery quality feedback and co-delivery planning.
Partner closely with Alliances to support relationship management and service delivery partner recruitment.
Drive and track partner adoption to post-sales enablement.