Principal Data Center Support Services

Oracle•TX, TX

2d•$90,800 - $187,000

About The Position

The Principal Data Center Support Services role performs and oversees data center hardware installation, maintenance, troubleshooting, and network configuration. The position helps distribute work, handles complex incidents, validates cabling and connectivity, and implements technical solutions within service-level agreements. It also supports safety, security, compliance, documentation, continuous improvement, and collaboration across technical and non-technical teams. The role provides technical leadership and subject matter expertise to identify and address resiliency, reliability, and availability risks. It coordinates moderately complex tasks and projects, delegates and prioritizes work, supports quality assurance, and coaches less experienced colleagues. The position also contributes to candidate interviews and hiring recommendations. Oracle lists a U.S. hiring range of $90,800 to $187,000 per annum, with possible bonus and equity eligibility. Oracle describes a comprehensive benefits package that includes health and insurance coverage, retirement savings, paid time off, paid holidays and sick leave, parental leave, adoption assistance, employee stock purchase, and other voluntary benefits.

Responsibilities

Distribute tasks across the team and conduct on-site hardware installation, removal, configuration, diagnostics, troubleshooting, and customer solution sign-offs.
Replace server components and upgrade servers for existing customers, reporting results upon completion.
Implement designed network communications and solutions, including cabling and networking equipment, and communicate implementation feedback to management and teams.
Lead cabling validation and verify device connectivity, identifying transmission errors, link errors, and bottlenecks, and resolving connection problems.
Monitor and analyze ticket queues, system logs, and console alarm messages, addressing complex incidents.
Implement technical solutions and troubleshoot systems within SLAs; identify and escalate trends and document resolutions.
Oversee adherence to SOPs, MOPs, site rules, and data center change-control processes, and ensure required security controls are followed.
Lead compliance with health and safety requirements during on-site and office work, including PPE and site-access requirements.
Train colleagues in advanced repair techniques and assist with training new or less experienced peers.
Analyze recurring problems, escalate issues to experts and operations teams, engage global teams about local issues, and propose solutions.
Act as a technical liaison and subject matter expert for technical and non-technical teams to identify and resolve resiliency, reliability, and availability risks.
Ensure internal and external teams deliver quality services and meet SLAs; contribute to quality assurance through process creation and review.
Coordinate moderately complex tasks and projects, monitor timelines and deliverables, delegate and prioritize work, and adjust plans as resources or timelines shift.
Collaborate across the organization, account for stakeholder and customer needs, and support inclusive collaboration.
Analyze moderately complex problems, escalate critical or unresolved issues with assessments and potential solutions, and document problem-solving strategies.
Pursue learning and feedback, stay current with industry trends, and coach and mentor junior team members.
Recommend and help implement process improvements, then evaluate their impact and seek feedback on alternatives.
Participate in candidate interviews, assess candidates, and provide hiring recommendations.