Principal Data Center Operator

Oracle•United States,

8d•$91,400 - $187,000

About The Position

Oracle Data Center Management & Operations is hiring a Principal Data Center Operator to provide technical support and escalation across data center operations. The role combines hands-on technical expertise with technical writing and process engineering to support incident response and operational health at one or more data centers, while developing documentation, standards, procedures, and operational frameworks that help teams execute consistently across regions. The operator will collaborate with a global, cross-functional team to improve workflows, capture institutional knowledge, and create scalable processes that reduce risk, improve consistency, accelerate onboarding, and support operational excellence. The role also supports new region builds and expansions, complex escalations, infrastructure changes, facility optimization, and continuous improvement initiatives. The U.S. hiring range is $91,400 to $187,000 per annum. The position may also be eligible for bonus and equity. Oracle offers a comprehensive benefits package, including insurance coverage, retirement and savings plans, paid time off, holidays, sick leave, parental leave, adoption assistance, and other benefits.

Requirements

Experience in data center operations, technical support, and/or engineering.
Working knowledge of power, cooling, structured cabling, and connectivity.
Basic understanding of network architecture and common protocols.
Knowledge of OCI and cloud computing concepts.
Experience supporting enterprise customers with a strong customer-outcome mindset.
Ability to diagnose issues, identify root causes, and deliver durable fixes.
Hands-on experience with enterprise server, storage, and networking technologies.
Server administration experience, especially Linux/Unix.
Demonstrated experience creating technical documentation, operational procedures, runbooks, knowledge articles, and engineering standards for technical audiences.
Ability to transform complex technical concepts and operational activities into clear, concise, actionable documentation.
Experience analyzing, designing, documenting, and improving operational processes in a technical or engineering environment.
Strong process engineering mindset, including the ability to identify inefficiencies, develop scalable solutions, and drive operational standardization.
Excellent written and verbal communication skills, with exceptional attention to detail and documentation quality.
At least 11 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout; or a bachelor's degree in a related field and 7 years of such experience; or a master's degree in a related field and 5 years; or a doctorate in a related field and 3 years.

Nice To Haves

ITIL experience.
Data center or cloud industry certifications.
Experience developing operational documentation programs, knowledge management systems, or documentation governance frameworks.
Experience applying Lean, Six Sigma, or other continuous improvement methodologies to operational process design and optimization.
Experience leading cross-functional process improvement initiatives in data center, cloud, infrastructure, or technology operations environments.

Responsibilities

Create and maintain operational procedures, standards, runbooks, knowledge articles, and engineering documentation for Data Center Management & Operations.
Translate complex technical concepts, troubleshooting activities, and operational practices into clear, actionable documentation for global audiences.
Analyze workflows and operational practices to identify documentation gaps, inefficiencies, and opportunities for standardization.
Design, document, and implement operational processes that improve consistency, scalability, efficiency, and operational readiness.
Partner with technicians, engineers, program managers, and subject-matter experts to capture institutional knowledge and convert it into sustainable procedures.
Establish documentation standards, governance, and review processes to ensure accuracy, quality, consistency, and maintainability.
Use operational data, incident trends, lessons learned, and stakeholder feedback to refine procedures and workflows.
Lead documentation efforts arising from incident response, root-cause analyses, region expansions, infrastructure deployments, and operational changes.
Apply IT service management disciplines.
Support new region builds and expansions, remotely and onsite, to meet quality and schedule goals.
Liaise with project teams and engineering to manage timelines, dependencies, and capacity needs.
Partner across functions to uphold safety, readiness, and operational excellence during builds.
Oversee installations, repairs, inventory, and logistics.
Guide replacements and upgrades and support site improvements through implementation.
Drive preventative maintenance and facility optimization, including airflow, pressure, containment, and power trains, to improve stability and efficiency.
Provide support for complex escalations.
Evaluate operational processes, workflows, and support models to identify opportunities for simplification, automation, standardization, and risk reduction.
Develop measurable improvements to operational procedures and track outcomes through defined success metrics.
Drive adoption of new processes through documentation, training, stakeholder engagement, and operational change management.
Promote knowledge sharing, operational excellence, and process discipline across Data Center Management & Operations.

Benefits

Medical, dental, and vision insurance, including expert medical opinion.
Short-term and long-term disability insurance.
Life insurance and accidental death and dismemberment insurance.
Supplemental life insurance for employees, spouses, and children.
Health care and dependent care Flexible Spending Accounts.
Pre-tax commuter and parking benefits.
401(k) Savings and Investment Plan with company match.
Paid time off, including flexible vacation for eligible salaried employees and accrued vacation for other eligible employees.
11 paid holidays.
Paid sick leave.
Paid parental leave.
Adoption assistance.
Employee Stock Purchase Plan.
Financial planning and group legal benefits.
Voluntary benefits, including auto, homeowner, and pet insurance.
May be eligible for bonus and equity.