Principal Customer Solutions Engineer - Changeman

Rocket Companies

4d • Remote

About The Position

The Principal Customer Solutions Engineer is a highly skilled Mainframe Modernization Delivery Architect who provides technical leadership in the creation and delivery of technology solutions designed to support our Customers’ Digital Transformation. This role involves providing services to customers, working on complex project scopes with minimal direction, contributing to design and deployment of Rocket products, and managing the technical aspects of projects. The role also includes creating proof of concepts, conducting technical presentations, and contributing to technical forums. The Principal Customer Solutions Engineer applies subject matter knowledge to solve technical issues and exercises independent judgment. They participate as part of a team, maintain good relationships, and are ultimately accountable for technical solution implementation. This role also involves technical team leadership, communicating project status and risks, providing technical advice to customers, and determining technical resource requirements. Coordination with Project Managers on technical communication, scope changes, and impact analysis is also a key part of the role. Additionally, they determine if a change is a product defect or enhancement and estimate new requirements.

Requirements

• 5-7 years of relevant technical experience
• Excellent communication / customer service skills / confident telephone manner
• Proactive and able to work under pressure
• Experience in complex IT project implementations, customizations and or maintenance
• Must have an analytical mind set to analyse test result and facilitate defect resolution
• Organized and methodical, dealing with numerous tasks.
• Fluent in written and verbal English.
• IBM Enterprise COBOL or PLI programming experience
• System level experience of IBM CICS; IMS and JCL
• Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL
• Windows operating system
• Linux/UNIX operating system
• Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes

Nice To Haves

• A practical experience of mainframe application modernization project is highly desirable.
• Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming.
• Experience with COBOL modernization and porting application code across platforms.
• Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management, etc.
• Experience developing, deploying, and tuning data modernization solution for mainframe such as IMS/DB, IDMS, ADABAS and VSAM data migration
• Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle
• Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins or similar tools
• Bachelor's degree in Computer Science or related field
• Rocket COBOL based products – Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express
• Any additional mainframe language or environment, such as REXX; Assembler; Natural; Adabas; …
• Relevant Business and IT Architecture Certifications such as, AWS Solution Architect Professional, Microsoft AZURE Solution Architect, Google Cloud Certification; Scaled Agile Framework (SAFe) etc.
• Proficient in another EU language

Responsibilities

• Provide services to customers (75%)
• Works on complex project scope with minimal direction from with Customer/SI nominated representatives to accomplish assigned tasks.
• Contributes to design for specific deliverables and assists in the deployment Rocket products
• Work as a Delivery Architect - Manage the design and implementation of all technical aspects of the project
• Create proof of concept / proof of value technology analysis and pilots.
• Conduct external and internal technical presentations/trainings to peer groups.
• Uses and contributes to technical forums within the Rocket AMC environment and local professional communities and technical user groups.
• Applies own subject matter knowledge to solve a variety of common technical issues.
• Exercises independent judgment within defined practices and procedures to determine appropriate action
• Participates as part of a team and maintains good relationships with team members and customers.
• Ultimately accountable for Technical solution implementation for project.
• Leads a team and communicates project status and risks to all project stakeholders on behalf of the team.
• Use technical experience to give customer sound technical advice.
• Responsible for knowing the Architecture, versions, and requirements.
• Responsible for determining appropriate technical resource requirements for project completion. Works with PM to request resources.
• Coordinating with PM on technical communication to customer, any new requirements or changes in scope and impacts to delivering the technical solution.
• Determine if change is a product defect or enhancement before communicating to customer.
• Responsible for estimating new requirements of Project and gaining Architect or Manager approval.
• Conducting or assigning code reviews.

Benefits

• Unlimited Vacation Time as well as paid holidays and sick time
• Health and Wellness coverage options for Rocketeers and dependents
• Life and disability coverage
• Fidelity 401(k) and Roth Retirement Savings with matching contributions
• Monthly student debt benefit program
• Tuition Reimbursement and Certificate Reimbursement Program opportunities
• Leadership and skills training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Principal