Principal Customer Engineering (CE) Lead – Server Processor Platforms
About The Position
Join a high-impact Customer Engineering team enabling next-generation server processor platforms for one of the world’s leading semiconductor innovators. As a Customer Engineering Lead, you will serve as a technical interface between strategic customers—including hyperscalers, OEMs, and ODMs—and internal product teams, helping to launch and sustain industry-leading server SoCs. This role is ideal for a seasoned technical expert and communicator who thrives in a fast-paced, cross-functional environment. You will drive customer adoption from concept to commercialization and mass production, representing the voice of the customer internally while delivering best-in-class technical support externally. You will be the founding member of a to-be-hired server CE team and will help shape the team’s future structure and priorities. While this role will initially be hands-on, it will evolve into a technical leadership position as the team grows. In this role, you’ll work closely with internal design, systems, and validation teams, and with external partners across thermal, power, SI/PI, and firmware disciplines. You'll also become deeply familiar with reference platforms and platform implementation guides to ensure customer system designs meet the highest performance and reliability standards.
Requirements
- Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 8+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
- Master's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 7+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
- PhD in Electrical/Electronics Engineering, Computer Engineering, or related field and 6+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
Nice To Haves
- Master's Degree in Electrical Engineering, Computer Engineering, or related field.
- 10+ years of experience in server platform design, bring-up, or customer-facing technical roles
- Prior experience supporting hyperscalers, OEMs, or ODMs in server hardware deployment
- Deep understanding of high-speed board design principles including: o DDR5, PCIe Gen6/Gen7, CXL, SerDes, and Ethernet o PDN design, SI/PI simulation and debug, EMI/EMC mitigation
- Experience with system bring-up and debug tools: oscilloscopes, logic analyzers, BERTs, etc.
- Familiarity with system firmware (UEFI, BMC, BIOS) interactions during hardware validation
- Exposure to server platform compliance and interoperability standards (e.g., OCP, JEDEC, PCI-SIG)
- Programming or scripting experience (e.g., Python, shell) to aid automation or debug
- Excellent communication, organizational, and leadership skills
- Demonstrated ability to influence internal teams and manage customer engagements with high autonomy
- Familiarity with SoC integration, including silicon debug or validation experience
- Previous participation in server platform standardization efforts (e.g., OCP NIC 3.0, Open Compute Server specs)
- Experience with AI/ML, HPC, or cloud workload requirements on server platforms
Responsibilities
- Lead hardware support for strategic customers adopting server processor SoCs, including hyperscalers, OEMs, and ODMs
- Act as the primary technical interface for customer hardware teams during design, bring-up, validation, and deployment phases
- Perform detailed reviews of customer schematics, PCB layouts, thermal designs, power delivery networks, and signal integrity plans
- Support SoC interface validation and debug across DDR, PCIe Gen6/Gen7, CXL, Ethernet, and other high-speed interfaces
- Collaborate closely with internal engineering, software, validation, and product teams to address technical challenges and customer feedback
- Identify gaps in customer and internal design expectations and propose practical solutions or mitigations
- Familiarize with the reference platforms and platform implementation guides developed by internal teams to effectively support customer development
- Deliver high-quality technical documentation, training, and onboarding material for customer enablement
- Drive continuous improvement of support processes and infrastructure to scale across customer engagements
- Help shape the future of the server CE team and serve as a technical leader as the team grows
Benefits
- competitive annual discretionary bonus program
- opportunity for annual RSU grants
- highly competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
Ph.D. or professional degree
