Principal Coordinator -HR Quality Assurance

Capital One•Richmond, VA

1d•Onsite

About The Position

A Principal HR Quality Assurance Coordinator supports the Talent Acquisition organization at Capital One, focusing on risk mitigation and continuous improvement. This smart, talented team is responsible for partnering with the Talent Acquisition organization to continuously improve our processes and candidate experience. The qualified candidate will be responsible for performing quality assurance reviews and trend analysis, providing effective/measurable feedback, along with developing and deploying tools and training to prevent process breakdowns.

Requirements

High School Diploma, GED, or equivalent certification
At least 1 year of process management or operations experience
At least 2 years of experience using Google Sheets or Microsoft Excel
Strong data management competencies
Ability to deliver quality work and expected results within designated deadlines
Ability to consistently identify anomalies and trends across a large number of reviews
High level of focus and attention to detail
Strong verbal and written communication skills

Nice To Haves

Bachelor’s Degree
1 year of experience in supporting talent acquisition
1 year of experience using data to perform trend analysis
2 years of experience in quality assurance
2 years of risk management experience
Success in this role looks like the following: Excelling in a team environment
Applying integrative thinking skills
Quickly adapting to change
Willingness and aptitude for learning new things
Quickly recognizing problems and escalating properly, when necessary
Optimism, boldness, and forward-leaning
Demonstrating self motivation
Proficiency in Google Suite and Microsoft Office products

Responsibilities

Conduct recruiting-specific quality assurance reviews to assess process performance
Deliver feedback, coaching, and training to recruiters and management across the organization focused on preventing recurrence
Identifying and managing corrective actions related to identified errors
Perform data entry and data research activities
Execute and provide recommendations for process improvements and/or operating procedures
Create and refine documented procedures and user guides in accordance with established policies
Generate and distribute updates and reports, as needed
Own resolution on questions and requests from management and key stakeholders
Maintain suite of training materials, process documents, and help files
Proactively improve and maintain interaction model with partner teams by managing and facilitating key support program initiatives
Identify broad quality issues and communicate them to business customers
Complete additional projects as, assigned