Principal Clinical Implementation Lead - East

Stryker • Boston, MA

3d • $89,300 - $193,400 • Onsite

About The Position

This field-based role involves training and guiding surgeons and hospital staff on the use of Stryker Neurosurgical Enabling Technologies products. The lead will ensure smooth account transitions, troubleshoot technical issues, and act as a product ambassador, educating stakeholders on clinical benefits and best practices. The position also supports clinical studies, field education efforts, and collaborates with sales teams to manage product launch timelines. Additionally, the role involves providing prompt complaint reports, gathering competitive intelligence, conducting launch wrap-up meetings, and offering case coverage at unassigned accounts. A key aspect of this role is supporting the Clinical Manager and Learning and Development team by onboarding, coaching, and mentoring team members, identifying knowledge gaps, and leading training sessions to enhance team skillsets and consistency.

Requirements

• 4 year degree required
• 6 years of relevant work experience required
• Minimum 1 year of proven ability performing all aspects of the Neurosurgical Enabling Technologies Clinical Specialist role, preferably as a Sr. Neurosurgical Enabling Technologies Clinical Specialist
• Proven ability to show agility and leadership in responding to new or rapidly changing situations.
• Proven ability to increase business impact by building collaborative networks internally and externally.
• Proven customer service skills that focus on the details, outputs and deliverables that have a strong surgeon customer impact.
• Valid Driver’s license with good driving record required.
• Excellent problem-solving, interpersonal and organizational skills
• Must be able to analyze and resolve non-routine sales issues using independent judgment
• Must be able to routinely make decisions which may affect immediate sales operations and have a divisional effect
• Must be able to quickly resolve complex challenges that occur in a dynamic hospital/OR environment
• Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects

Nice To Haves

• Sales and/or marketing professional or internship experience preferred

Responsibilities

• Train and guide surgeons and hospital staff in the use of Stryker Neurosurgical Enabling Technologies products, including set-up, breakdown and related intra-operative activities.
• Ensure a smooth account transition for the new site and surgeon to the primary clinical specialist or customer.
• Troubleshoot and solve technical issues related to Neurosurgical Enabling Technologies products and serve as point of contact for clinical and technical questions.
• Serve as established “go-to” for all Neurosurgical Enabling Technologies case coverage types in times when high-level clinical expertise is needed.
• Act as a product ambassador by promoting the clinical benefits of the Neurosurgical Enabling Technologies product ecosystem for all applications and any surgical approach.
• Educate surgeons and staff on the clinical benefits of products and best practices with confidence, enthusiasm and respect.
• Support clinical studies to ensure all data is collected and communicated in respect to associated regulations.
• Support field-based clinical Neurosurgical Enabling Technologies education efforts to provide local training on application upgrades and new rollouts.
• Work closely with Clinical Specialist Managers, local sales team and other relevant stakeholders to prescribe product launch timelines, communicate plans and ensure a positive experience for the new site’s surgeon and hospital staff.
• Track launch timelines and keep relevant stakeholders updated on progress and milestones.
• Ensure all launch activities are planned and reviewed with associated surgeons prior to scheduled surgeries.
• Provide prompt and accurate complaint reports per quality and compliance system requirements.
• Provide complete reports and associated metrics to management detailing case reviews, services performed and recommendations for product, documentation and methodology improvements.
• Monitor the market and gather competitive intelligence on new products, competitive strategies, industry tactics, and opportunities for business growth.
• Conduct Launch “Wrap-Up” meetings to ensure all customer expectations and requirements have been satisfied.
• Provide case coverage at unassigned accounts as needed (floater).
• Supporting Clinical Manager and Learning and Development team, help onboard, coach and mentor team members through new hire training, shadowing and certification processes.
• Identify gaps or recurring trends in team knowledge base.
• Lead team training sessions to enhance skillsets and consistency.

Benefits

• Stryker Corporation is an equal opportunity employer.
• Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
• Stryker is an EO employer – M/F/Veteran/Disability.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
• Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.
• Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better.
• We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
• We are proud to be named one of the World’s Best Workplaces!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior