Principal, Business Systems Analysis

Alcon•Houston, TX

21h

About The Position

The Principal, Business Systems Analysis is a senior individual contributor who reports to the Houston Site IT Head. The role is a strategic partner between site business functions and IT, translating manufacturing, quality, engineering, supply chain, and operational needs into scalable, secure, compliant, and supportable technology solutions. Based in Houston, Texas, the position shapes solution direction, leads complex business analysis and delivery activities, and provides lifecycle ownership for assigned site applications and services. The role partners with site leadership, global IT teams, enterprise platform owners, cybersecurity, quality, vendors, and implementation partners to improve operational effectiveness, system reliability, data integrity, and business value. Responsibilities include serving as a technology partner for Houston manufacturing and supporting functions; leading discovery, process analysis, requirements elicitation, and solution definition; evaluating solution options; and leading system implementations, enhancements, integrations, upgrades, and remediation from concept through transition to operations. The position establishes delivery scope and plans, partners with technical and cybersecurity teams to ensure alignment with Alcon standards, and leads application lifecycle activities such as roadmaps, release planning, documentation, access controls, incident and problem management, and end-of-life planning. The role is also a senior escalation point for major incidents and recurring system issues, supports risk-based validation and assurance for GxP computerized systems, and identifies opportunities for digitization, workflow optimization, analytics, automation, and responsible AI/ML use. It develops business cases and value measures, contributes to planning and vendor discussions, and builds relationships across local and global teams to facilitate decisions among stakeholders with competing priorities.

Requirements

Bachelor’s degree or equivalent directly related experience; stated equivalencies include high school plus 13 years, an associate degree plus 9 years, an M.S. plus 2 years, or a Ph.D. plus 0 years.
Fluent ability to read, write, understand, and communicate in English.
Five years of relevant experience.

Nice To Haves

Experience supporting GxP computerized systems and working knowledge of current Good Manufacturing Practices, 21 CFR Part 11, data integrity expectations, and risk-based CSV/CSA approaches.
Experience with manufacturing and quality technologies such as MES (e.g., Siemens OpCenter), ERP (e.g., SAP), QMS (e.g., Siemens Teamcenter), warehouse or supply chain systems, equipment integrations, data historians, reporting, or analytics platforms.
Working knowledge of IT/OT integration concepts, interfaces, databases, networking, cybersecurity controls, identity/access management, and infrastructure dependencies.
Experience with ServiceNow for incidents, requests, changes, application/asset records, and operational documentation.
Experience with Agile, Waterfall, or hybrid delivery methods and collaboration tools such as Jira and Confluence.
Strong analytical, problem-solving, decision-making, written communication, and executive-level presentation skills.
Demonstrated ability to manage multiple priorities, influence without direct authority, and operate effectively in a global matrix organization.

Responsibilities

Serve as a trusted technology partner for Houston manufacturing and supporting functions, including Quality, Engineering, Supply Chain, and Facilities.
Lead discovery, process analysis, requirements elicitation, and solution definition for complex business needs; translate business requirements into functional, technical, data, integration, and control requirements.
Evaluate solution options and recommend the use of enterprise platforms, new capabilities, process changes, or retirement of legacy solutions.
Lead high-impact system implementations, enhancements, integrations, upgrades, and remediation efforts from concept through transition to operations, aligned with Site IT priorities.
Establish scope, outcomes, milestones, dependencies, risks, resource needs, and acceptance criteria; monitor delivery and escalate barriers.
Partner with enterprise architecture, infrastructure, OT, data, integration, and cybersecurity teams to ensure solutions align with Alcon standards and are reliable and supportable.
Provide lifecycle leadership for assigned applications, including roadmap development, demand intake, release planning, asset records, technical documentation, access controls, incident/problem management, and end-of-life planning.
Act as a senior escalation point during major incidents and recurring system issues; lead root cause analysis and sustainable corrective actions.
Support risk-based computer system validation and computer software assurance for GxP computerized systems, including requirements, risk assessments, test strategy, traceability, change control, and periodic review deliverables.
Identify opportunities for digitization, workflow optimization, analytics, automation, and responsible AI/ML use to improve safety, quality, service, throughput, and cost.
Develop business cases and value measures for technology investments; contribute to annual planning, prioritization, budgeting, and vendor performance discussions.
Build relationships across local and global teams, communicate complex topics in clear business language, and facilitate decisions among stakeholders with competing priorities.