Principal Associate, Process Manager

Capital One • Plano, TX

8d • $98,900 - $112,900

About The Position

As a Principal Process Manager supporting the Move On experience, you will collaborate with a talented team focused on designing and refining processes that consistently deliver high-quality outcomes for Servicemember and/or Backend Service Product operations. The Principal Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices. We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

Requirements

• High School Diploma, GED or equivalent certification
• At least 1 year of experience with Microsoft Office or G Suite
• At least 3 years of Process Management experience

Nice To Haves

• Bachelor’s Degree or military experience
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• 1+ years of experience in Compliance or Risk Management
• 2 + years of experience in Financial Services Industry
• 4+ years of experience in Process Management

Responsibilities

• Lead a small team and direct others on projects
• Leading and owning oversight of team’s process improvement work and collaborating with teammates on larger initiatives
• Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives
• Identify and implement larger process improvements driving issue resolution and risk mitigation activities
• Tracking and resolving process breakdowns
• Understanding customers’ needs of the process and driving process improvements
• Developing and maintaining formal process documentation including procedures and process flow diagrams
• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

Benefits

• performance based incentive compensation
• cash bonus(es)
• long term incentives (LTI)
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: High school or GED