Principal Associate, Process Manager - PULSE Disputes

Capital One • McLean, VA

4d • $98,900 - $112,900

About The Position

As a Process Manager for PULSE Disputes, you will drive operational excellence by optimizing complex workflows and implementing scalable solutions. In this high-impact role, you will contribute immediately to our strategic goals while leveraging and strengthening your expertise in process management best practices. We are seeking dedicated, disciplined professionals who thrive in collaborative environments. The ideal candidate possesses exceptional communication skills, advanced analytical capabilities (Python coding, SQL queries, Tableau development), meticulous attention to detail, and the agility to adapt in a fast-paced, evolving landscape. This position is central to driving thought leadership through comprehensive operational analysis and the evaluation of solution options and associated risks. As a part of the team, you will closely partner with the Disputes Researchers and Operations Analytics team to identify and develop process improvements.

Requirements

• High School Diploma, GED or equivalent certification
• At least 1 year of experience with Microsoft Office or G Suite
• At least 1 year of process management experience
• Python coding
• SQL queries
• Tableau development
• Exceptional communication skills
• Advanced analytical capabilities
• Meticulous attention to detail
• Agility to adapt in a fast-paced, evolving landscape
• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
• Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment

Nice To Haves

• Bachelor’s Degree or Military experience
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• At least 1 year of experience in Compliance or Risk Management
• At least 2 years of experience in Process Management

Responsibilities

• Proactively identify and implement process enhancements that drive issue resolution and mitigate operational risks.
• Lead and own the oversight of targeted process improvement work streams while collaborating with the Operations Analytics team on large-scale strategic initiatives.
• Utilize robust problem-solving frameworks to develop hypotheses, conduct rigorous testing, and deliver data-driven solutions from initial scope through implementation and monitoring.
• Design and deploy sophisticated Tableau dashboards, leverage Python scripts for automation, and execute complex SQL queries to extract actionable business insights.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: High school or GED