Principal Associate, Leadership and Enterprise Experiences Facilitator

Capital One•McLean, VA

2d•Onsite

About The Position

Capital One’s Enterprise Learning & Development (L&D) organization is seeking an expert facilitator to independently own high-stakes enterprise learning experiences. Facilitation delivery is the core of this role: you’ll adapt and deliver enterprise learning content for complex, cross-functional, and high-stakes audiences, operating autonomously in ambiguous situations. You’ll serve as a trusted facilitation partner within your program or content area, translating what you see in the room into insight that strengthens learning products, standards, and practices.

Requirements

Exceptional facilitation and communication skills with the ability to engage complex, cross-functional, or high-stakes audiences in a compelling and impactful style.
Operate autonomously in ambiguous situations, using sound judgment to identify problems independently and drive them to resolution without needing structure provided for you.
Own outcomes end to end within your facilitation and program scope, from diagnosing a gap through recommending and delivering the solution.
Translate classroom insight into actionable feedback that improves learning products, standards, and practices.
Coach and mentor other facilitators, and contribute to observation, feedback, and calibration efforts that raise quality across the team.
Bring subject matter expertise in your content area(s), connecting theory to practical, real-world business application.
High School Diploma, GED, or equivalent certification.
At least 3+ years of facilitation experience.

Nice To Haves

Bachelor’s Degree
3+ years of experience in the learning and development field
Experience coaching or mentoring other facilitators
Certification in CliftonStrengths, MBTI, SDI (Core Strengths), DiSC, or other team/personality assessments
Experience in the financial services industry
Experience with acting, improv, or public speaking

Responsibilities

Lead high-stakes enterprise learning experiences as a trusted partner within your program or content area.
Dynamically adapt delivery to complex, cross-functional, or high-stakes audiences.
Lead applied facilitation and performance discussions.
Translate classroom insight into actionable feedback that strengthens learning products, standards, and practices.
Independently identify facilitation and program issues, use sound judgment to work through them, and own the solution end to end.
Adapt content, resolve delivery gaps, or strengthen how a program is run.
Model advanced facilitation behaviors and support others’ growth.
Lead observation, feedback, and calibration efforts.
Coach and mentor facilitators both formally and informally.