Principal Architect, Healthcare

Rackspace Technology

1d•$165,830 - $243,142•Hybrid

About The Position

As the Principal Architect, Healthcare at Rackspace Technology, you will own hands-on resilience and disaster recovery architecture for Rackspace's healthcare customer estate. You will design disaster recovery tiering, failover, and continuity solutions for clinical and PHI-bearing workloads, including Epic, Cerner, and other EHR and clinical platforms. You will serve as the technical escalation point for complex disaster recovery and resilience challenges across the Healthcare Vertical, provide architecture input to Deal Gate submissions triggered by architecture deviations or disaster recovery gaps, and supply technical evidence for the Healthcare Delivery Assurance Office's readiness reviews. The role combines deep infrastructure and resilience architecture expertise with direct healthcare systems experience, partnering closely with Healthcare Infrastructure, Epic Operations & Applications, and Healthcare Architecture teams. The position is based in the United States. Candidates near San Antonio, Texas, work a hybrid schedule with two days in the office; candidates not near San Antonio may work 100% from home. Travel of up to 10% may be required for on-site customer engagements. The role is not sponsorship eligible; candidates must be legally authorized to work in the United States for any employer, and F-1 OPT visa holders are not eligible. The compensation range is $165,830.00 to $243,141.80 per year, depending on geographic market and job-related factors. The compensation package may also include annual bonus or other incentives, equity awards, and an Employee Stock Purchase Plan. The position requires 12–14 years of infrastructure or systems architecture experience, including at least seven years working directly in healthcare systems environments. A bachelor's degree is required, preferably in a related field, although the manager may allow additional relevant experience to substitute. A high school diploma or regional equivalent is also required.

Requirements

High school diploma or regional equivalent.
Bachelor's degree required, preferably in a field related to the role; at the manager's discretion, additional relevant experience may substitute for the degree requirement.
12–14 years of experience in infrastructure or systems architecture.
At least seven years of experience working directly in healthcare systems environments, such as EHR platforms (Epic or Cerner), clinical infrastructure, or HIPAA-regulated healthcare delivery environments.
MCSA for Windows specialization or RHCA for Linux specialization.
Expert-level knowledge of disaster recovery and resilience architecture across hybrid, multi-cloud, and on-premises environments.
Expert-level knowledge of healthcare infrastructure requirements, including EHR platform resilience, clinical workflow continuity, and PHI data-boundary design.
Working knowledge of healthcare regulatory and compliance frameworks affecting infrastructure design, including HIPAA and HITRUST.
Expert-level technical knowledge of troubleshooting methodologies, design, and implementation.
Expert-level knowledge of Rackspace infrastructure and architecture and the business impact of technologies.
Skills in cloud computing, cybersecurity, network/systems, business continuity management, DevOps/automation, risk assessment/management, and technical acumen.
Must be legally authorized to work in the United States for any employer; the role is not open to F-1 OPT visa holders.

Nice To Haves

Business continuity/disaster recovery certification, such as CBCP or MBCI.
Cloud provider architecture certification (AWS, Azure, or GCP).
Specialist certifications applicable to healthcare or resilience architecture.

Responsibilities

Architect resilience and disaster recovery solutions for healthcare customers' clinical and PHI-bearing workloads, including Epic, Cerner, and other EHR and clinical platforms.
Define disaster recovery tiering, failover architecture, RPO/RTO design, and continuity strategy for regulated healthcare environments in alignment with HIPAA and HITRUST expectations.
Serve as the technical escalation point for complex disaster recovery and resilience issues across the Healthcare Vertical, resolving them with business partners.
Provide architecture input to Deal Gate submissions triggered by architecture deviations, disaster recovery gaps, or clinical infrastructure changes, working to the Healthcare Delivery Assurance Office's five-working-day turnaround.
Supply disaster recovery and resilience evidence for Operational Readiness Review sign-off on healthcare go-lives, partnering with Infrastructure, Epic Operations, Security, and Clinical Informatics.
Design to No-PHI-export principles and Clinical First Cloud patterns, ensuring resilience designs maintain data-boundary and compliance commitments.
Work with customers during pre-implementation to design disaster recovery and resilience solutions for healthcare workloads, including products not currently in the supported portfolio.
Lead root cause analysis on disaster recovery and resilience incidents across the healthcare estate and feed findings into the Findings & Assurance Register.
Review vendor and backup/disaster recovery platform escalations to identify training opportunities for Infrastructure and Systems Engineering staff.
Coach, mentor, and share healthcare-specific disaster recovery and resilience knowledge with Infrastructure and Systems Architecture staff.
Collaborate with Account Managers and Business Development Consultants on disaster recovery and resilience strategy during healthcare account growth conversations.