Principal Architect – Digital & CX Modernization

Miratech•United States, US

20h•Remote

About The Position

We are seeking a visionary Principal Architect – Digital & CX Modernization to champion the transformation of our enterprise applications and customer-facing platforms. In this role, you won't just maintain systems—you will define future-ready architecture strategies, dismantle legacy tech debt, and guide engineering teams toward next-generation digital experiences. If you have a passion for cloud-native design, API-first strategies, and transforming customer engagement platforms (specifically within the telecom or contact center space), we want to hear from you.

Requirements

7+ years of experience within Telecom, Contact Center, Customer Experience (CX), or related large-scale enterprise environments.
Strong background in successfully migrating legacy systems to modern, cloud-native architectures.
Deep Technical Mastery in: API-first architecture principles, Microservices patterns, Event-driven and distributed systems
Hands-on experience with cloud platforms (AWS preferred, Azure, or GCP).
Familiarity with modern frontend and user experience (UX) frameworks to ensure cohesive end-to-end solutions.

Nice To Haves

TOGAF or equivalent architecture certification.
Hands-on experience with Enterprise Service Bus (ESB) platforms.
Deep familiarity with contact center technologies and customer engagement software.
A cloud certification is highly desirable.

Responsibilities

Define and execute application modernization strategies for legacy platforms and user experiences.
Design and promote API-first, microservices-first, and event-driven architectures.
Provide architectural direction and mentorship to Team Leads and engineering squads.
Evaluate existing systems to build migration strategies, risk assessments, and target architectures.
Collaborate with clients and business leaders; confidently present proposals and negotiate technical approaches with challenging stakeholders.
Establish and promote enterprise-wide architecture standards, best practices, and governance processes.
Support integration initiatives involving legacy ESBs and modern integration platforms.