CX Architect

Clay Labs•New York, NY

1d•$160,000 - $210,000

About The Position

Clay is seeking its first CX Architect to design and build its expansion engine. This is a new and unique role where the individual will think like a general manager and pursue every opportunity to improve post-sales efficiency with the tenacity of a P&L owner. The goal is to achieve moonshot goals such as expanding quota capacity for the GTME (seller) organization. This role requires wearing multiple hats simultaneously, including product manager (roadmapping and designing solutions), operations strategist (working backward from finance goals to operational milestones), technical architect (making changes to systems), business partner (engaging deeply with end-users post-sales), and RevOps pro (building scalable processes like transparent ROE). Externally, the CX Architect will immerse themselves with customers as a practitioner-evangelist of Clay and the future of GTM.

Requirements

8+ years of experience in business strategy, operations, and analysis.
At least 4 years in revenue operations at a hypergrowth AI/SaaS company.
At least 1 year of experience owning a P&L, quota, retention, implementation, pipeline, or other business outcome personally.
Experience implementing novel GTM strategies with measurable business impact, including reinventing playbooks from first principles.
Exceptional quantitative modeling skills with experience understanding funnel and cohort performance.
Executive presence: ability to communicate clearly, challenge assumptions, and admit when knowledge is incomplete.
An informed perspective on AI and real examples of its application in workflows or team processes.
Excitement to engage with customers and the community to promote Clay's best practices.

Responsibilities

Maximize value creation across the customer journey by identifying and solving inefficiencies in the expansion journey with GTM Ops and internal GTM Engineers using Clay and other tooling, acting as a P&L owner to evolve the GTM system.
Own the day-to-day achievement of internal moonshot goals, such as greatly expanding efficiency and discovering new use cases for Clay.
Innovate with empathy by embedding within the post-sales organization to generate novel solutions to current problems and proactively build ahead of new technologies and approaches.
Lead implementation and change management for GTM initiatives, including designing and implementing selling and retention processes/methodologies, developing playbooks, creating field assets, participating in forecast calls, and driving the GTM operating rhythm.
Partner with GTM Finance on planning and incentives, including operationalizing comp rollout, providing operational assumptions for capacity models, and collaborating on high-leverage questions like segment prioritization.
Partner with GTM Engineering and GTM Ops to push Clay's product into new use cases, propose extensions, and contribute to the practitioner-led product feedback loop.