Principal Application Support Engineer / SRE Lead (2nd Shift)

DTCC • Coppell, TX

4d • Hybrid

About The Position

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance. As a Principal Application Support Engineer, you will serve as a senior technical leader responsible for the reliability, resiliency, and operational excellence of DTCC's Institutional Trade Processing (ITP) platforms supporting global cross-border equity and debt trade processing and settlement. Leveraging Site Reliability Engineering (SRE) principles, you will influence operational strategy, lead major incident response, drive automation and modernization initiatives, and mentor engineers across a portfolio of 40+ mission-critical applications spanning AWS, OpenShift, Kafka, IBM MQ, and distributed systems. You will partner across globally distributed teams to improve platform stability, reduce operational risk, and drive continuous improvements that strengthen the resilience of DTCC's critical financial market infrastructure.

Requirements

• Bachelor’s degree preferred or equivalent practical experience
• 8-10 years of experience supporting enterprise applications in complex production environments
• Strong understanding of Site Reliability Engineering (SRE) principles, including reliability, observability, automation, and incident prevention.
• Experience supporting enterprise-scale, distributed applications in production environments.
• Experience with cloud technologies and modern infrastructure platforms.
• Understanding of messaging systems, middleware, and integration technologies (IBM MQ, Kafka, IIB, or similar).
• Exposure to container platforms such as OpenShift, Kubernetes, or Docker.
• Strong troubleshooting, analytical, and problem-solving skills.

Nice To Haves

• Kafka and event-driven architecture experience.
• Mainframe exposure (JCL, batch processing, job monitoring).
• Python or other scripting languages.
• Financial Services, Capital Markets, or Securities Processing experience.
• AI-driven automation or operational efficiency initiatives.
• Enterprise integration and distributed processing platforms.

Responsibilities

• Lead resolution of critical production incidents and complex platform issues.
• Serve as the senior technical escalation point and drive root cause analysis (RCA) and long-term corrective actions.
• Provide leadership visibility into service health, risks, and incident mitigation strategies.
• Drive application availability, performance, and operational readiness across mission-critical platforms.
• Lead disaster recovery (DR), business continuity, and resiliency testing initiatives.
• Establish operational standards, monitoring strategies, and service-level compliance.
• Champion automation, observability, and self-healing capabilities to improve reliability and reduce operational effort.
• Drive continuous improvement across incident management, monitoring, and platform operations.
• Partner with engineering teams to modernize support practices and operational tooling.
• Mentor engineers and promote best practices in reliability, troubleshooting, and operational excellence.
• Partner with Development, Infrastructure, Cloud, Security, Product, and Vendor teams to improve service reliability and customer experience.
• Lead cross-functional initiatives that strengthen platform stability, scalability, and operational maturity.
• Ensure compliance with operational controls, ITIL processes, audit requirements, and regulatory standards.
• Proactively identify operational risks and drive mitigation strategies.
• Maintain operational documentation, recovery procedures, and knowledge assets to support audit readiness and business resiliency.

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree