Principal Application Support Consultant

Unit4

2d • Hybrid

About The Position

We are looking for a Principal Application Support Consultant to join our team in Wrocław, supporting customers across the EMEA and UK regions on the Unit4 ERP platform. This is a senior, hands-on role. You will play a key role in stablising and strengthening a team that has undergone recent changes, ensuring high-quality support delivery while mentoring colleagues and contributing to continuous improvement initiatives. Alongside managing complex support cases and escalations, you will help develop team capability through knowledge sharing, training, and coaching , while also gaining exposure to both Unit4 ERP and ERPx through structured learning opportunities.

Requirements

• Proven experience with Unit4 ERP (essential)
• Strong knowledge of the Financial/Logistics module
• Basic SQL skills (querying, troubleshooting)
• Strong English communication skills (written and verbal)
• Ability to manage both standard support cases and complex escalations
• Willingness to travel to Wrocław office 2–3 times per year

Nice To Haves

• Advanced SQL knowledge
• Experience in mentoring or coaching colleagues
• Training delivery experience
• Previous experience handling escalations in a support environment

Responsibilities

• Manage and resolve daily incoming customer support cases across EMEA and UK regions
• Act as a subject matter expert for complex issues and escalations
• Provide guidance and mentoring to team members as required
• Deliver training sessions and support knowledge development within the team
• Take ownership of escalation management, ensuring timely and effective resolution
• Operate within a flat team structure, covering both first-line and advanced support responsibilities
• Balance operational support delivery with strategic contributions such as mentoring and process improvement
• Contribute to special projects and process improvements
• Work across both Unit4 ERP and ERPx, starting with ERP and expanding knowledge via a rotation programme

Benefits

• uncapped time off policy
• remote working opportunities
• Global Wellbeing Days
• structured learning opportunities
• Act4Good program
• Employee Resource Groups (Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed