Application Support

TEKsystems•Burlington, KY

4d•$17 - $17•Onsite

About The Position

The Kentucky Transportation Cabinet (KYTC) is a diverse state agency that impacts citizens and travelers daily through services like vehicle and driver licensing, and highway safety. The Division of Driver Licensing (DDL) is responsible for issuing driver’s licenses, maintaining driver records, and managing driver safety programs. DDL collaborates with other state, other states, and federal government agencies. To meet increased demand, DDL seeks exceptional individuals as Driver License Credentialing Specialists. This role involves the rollout of a new digitized license computer system, requiring limited travel across the state to issuance locations. Specialists may be assigned a mobile unit and travel to various locations, including manufacturing centers, libraries, and prisons, to issue licenses. Overnight stays may be necessary. The candidate will not be expected to use their own vehicle. Other duties will be assigned. The focus of this project is to learn the new digitized driver license issuance requirements and DDL state and federal rules, including REAL ID, Commercial Driver License, and National Driver Register. Successful candidates will review and analyze secure documents of driver license applicants and personal information. Candidates must pass federal fingerprint background checks and conduct themselves professionally with employees and citizens. Disciplinary actions may result from infractions. Each applicant must have an active driving record with no current or pending issues. Records will be screened periodically (twice a year) for new issues.

Requirements

Must have very good communication skills, including phone calls and in-person.
Must be task-oriented and a self-starter with good organizational skills.
Must have customer service experience serving both internal and external customers.
Must be able to work well with others in a team environment, assisting them as needed.
Must have a high level of personal accountability and integrity.
Must possess interpersonal skills required to work with many different clients.
Must be professional, supportive, diplomatic, flexible, and responsible.
Must pass federal fingerprint background checks.
Must have an active driving record with no current or pending issues.
Must have and maintain a good driving record.
Must have a valid driver license.

Nice To Haves

Should be a graduate of a college or university with a bachelor’s degree; or a graduate of a college or university with an associate’s degree; or administrative, business, research, and/or clerical experience will substitute for the required education on a year-for-year basis.
Inspire and lead others through their enthusiasm.

Responsibilities

Learn the new digitized driver license issuance requirements and DDL state and federal rules (REAL ID, Commercial Driver License, National Driver Register).
Review and analyze secure documents of driver license applicants and personal information.
Process complex non-US citizen applications by screening all original documents presented.
Learn and utilize the KY Driver's License Information System (KDLIS)/IDEMIA issuance program.
Read and interpret a driver’s history record and enter data accurately.
Become knowledgeable of Driver Licensing laws and policies.
Learn Commercial Driver Licensing laws and licensing processes.
Advise applicants on their questions and concerns related to driver licensing.
Travel to issuance locations across the state, potentially using a mobile unit.
Conduct themselves professionally with employees and citizens.