Principal AI Product & Strategy Manager, Technical

T-Mobile•Bellevue, WA

14h•Hybrid

About The Position

The Principal AI Technical Product & Strategy Manager is a visionary product leader, customer evangelist, and execution driver responsible for bringing T-Mobile's most ambitious AI innovations from concept to commercial success. This role owns end-to-end product strategy and delivery for breakthrough AI initiatives, working in a fast-paced, entrepreneurial environment within T-Mobile's AI Commercialization team. This roles combines customer understanding, strategic thinking, and hands-on execution to deliver AI products that create new revenue streams and differentiated customer experiences. This role requires a unique blend of startup agility and enterprise scale capabilities, working closely with cross-functional teams to validate, build, and launch AI-powered solutions that push the boundaries of what's possible in telecommunications.

Requirements

Bachelor's Degree in Computer Science, Engineering, IT or equivalent experience.
8+ years’ experience in hands on technical role writing production code, solution engineering, or technical architecture in large scale company / application / product environment.
More than 10 years Relevant Product Management experience in an agile software product development environment.
Demonstrates complete mastery of business side skills (communication, customer research, product vision, feature definition), as well as technical architecture, Dev, and execution skills.
Validated analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.
Mastery level (industry leading) understanding of customer experience.
Technology Mastery level understanding of platform technologies and components such as security, performance, optimization, API integration.
Expert level knowledge of full technology stack on which your assigned product runs.
Shown success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams.
Experience working with external partners, vendors, and ecosystem players
Expertise in design thinking, lean startup methodologies, rapid prototyping, and hypothesis-driven development
Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest.
Experience delivering large and complex business/technology initiatives as Product Manager or lead technology role.
Shown ability to effectively and efficiently communicate with Leadership, technical and non-technical audiences while employing a high degree of collaboration and influence.
Knowledge and experience with integration patterns, API’s, and protocols such as REST, EDI, SOAP, etc.
Deep understanding of AI technologies, capabilities, and limitations. Experience with LLMs, conversational AI, and ML platforms
Proficiency with analytics tools and metrics-based product optimization
At least 18 years of age
Legally authorized to work in the United States

Responsibilities

Owns product vision, strategy, and roadmap for flagship AI initiatives from concept to market launch
Conducts deep customer research and market analysis to identify breakthrough AI opportunities
Develops compelling business cases and value propositions for new AI products
Partners with leadership to secure funding and resources for innovation initiatives
Defines success metrics and tracks progress against ambitious growth targets
Anticipates AI trends and competitive threats, incorporating insights into product strategy
Designs and drives end user product research.
Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
May work with data scientists to answer complex questions or identify meaningful insights from data.
Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
Conducts cost-benefit / ROI / NPV analysis, to support decision making.
Works with stakeholders and follows enterprise process to secure and maintain product funding.
Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
Communicates, influences, and sells ideas at SVP/EVP/C-Level and below. This includes regularly delivering product presentations.
Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request.
Owns product feature set or technical improvements to improve customer experience.
Leads discussions with external third parties to assess partnerships and licensing opportunities.
Leads customer discovery and validation activities for new AI products
Writes detailed product requirements, user stories, and acceptance criteria for AI-powered features
Designs and executes rapid prototyping and MVP development cycles
Conducts user testing and iteration based on customer feedback
Ensures AI products deliver measurable customer value and exceptional user experience
Advocates for customer needs throughout the development process
Leverages customer insights for product vision, strategy, roadmap, priorities.
Create, manage, foster an active VOC feed for themselves and team.
Actively looks for opportunities to delight or meet customer’s unmet needs.
Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpeuating the customer-first mindset.
Creates an environment and culture where the team is immersed in customer-first mindset.
Tests ideas with real customers to ensure that the product deliver the desired benefit.
Collaborates with Technical Architects to ensure AI solutions are technically feasible and scalable
Partners with UX/UI designers to create intuitive and engaging AI interactions
Works with engineering teams (both internal and matrixed) to deliver products on time and within scope
Coordinates with GTM and commercialization teams to develop launch strategies
Drives resolution of technical and business challenges that arise during development
Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for the highest level complexity products with multiple transactions and touchpoints across many teams. This work may include creation of prototypes.
Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams.
Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority
In scaled teams, holds regular meetings and coordination activities with other PM’s and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known.
Generates and maintains dashboards and reports that track product health and success metrics, technical KPI’s.
Runs beta and pilot programs with early-stage products and samples.
Collaborates with advertising and public relations to promote product.
Supports sales, marketing, and other stakeholder teams with product or technical knowledge and additional documentation.
Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
Anticipates and communinctes technical challenges to stakeholders and makes educated trade-off decisions with the team.
Accountable for product quality and performance in production environment.
Accountable for product and Dev team response in event of critical or high impacting defect , including communications to stakeholders at all levels.
Manages development of adoption tools and training materials.
Identify execution, operational, organizational issues that impede product success.
Drive improvement plan to change or resolve issues (within sphere of influence).
Support and enable core agile practices and tenants: efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD
Builds strong relationships with Product, IT, and Data & AI organizations
Negotiates priorities and resources across multiple stakeholder groups
Communicates product roadmaps and launches to internal and external audiences
Mentors junior product managers and shares innovation best practices
Represents T-Mobile at industry events and innovation forums
Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering.
Works with outside partners and other third parties.
Also responsible for other Duties/Projects as assigned by business management as needed.

Benefits

Competitive base salary and compensation package
Multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs