Principal AI Product Manager

Zscaler

1d•$171,500 - $245,000•Remote

About The Position

Zscaler is looking for a Principal AI Product Manager to join their team. This is a Remote role reporting to the Director, Customer Success Intelligence & Automation within the Customer Success organization. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering exceptional customer outcomes through data, analytics, intelligence, and operational excellence. In this role, you will define the vision, strategy, and roadmap for the Customer Success AI product portfolio, owning a set of strategic AI investments that augment employees, improve productivity, and deliver measurable business value. You will partner closely with Customer Success leadership, Engineering, UX, Data, AI Platform, and IT teams to translate business priorities into AI-native products and experiences.

Requirements

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
10+ years of product management experience delivering enterprise software, SaaS products, or internal enterprise platforms, with 3+ years leading AI-powered, Generative AI, intelligent automation, or workflow intelligence products
Proven track record of defining long-term product strategy and managing complex product portfolios or interconnected product areas
Strong understanding of enterprise AI concepts and architectures, including LLMs, AI agents, RAG, prompt engineering, evaluation approaches, and agentic workflows
Experience building workflow applications, employee productivity solutions, or internal enterprise products, with a data-driven approach to defining KPIs, measuring adoption and business outcomes, and guiding prioritization
Exceptional product judgment, communication, leadership, and stakeholder management skills, with experience working cross-functionally across Engineering, Design, Data, Platform, and business teams to drive scalable outcomes in ambiguous environments

Nice To Haves

Experience designing organizational adoption blueprints and change-management playbooks for human-in-the-loop AI applications
Experience launching enterprise AI platforms, copilots, or agentic solutions at scale for internal users
Experience defining enterprise AI strategy, operating models, governance, and adoption frameworks
Proven ability to manage a portfolio of AI products, with strong systems thinking and a focus on reusable capabilities

Responsibilities

Define the long-term vision, strategy, and roadmap for the Customer Success AI product portfolio, aligned to business priorities and operational goals
Identify and prioritize high-impact opportunities to apply AI across internal Customer Success workflows, including productivity, knowledge access, decision support, workflow automation, and operational intelligence
Manage the AI product portfolio across incubation, pilot, production, scale, and optimization, leading products end to end from concept through launch, adoption, measurement, and lifecycle management
Partner closely with Customer Success leaders, internal users, Engineering, UX, Data, AI Platform, and IT to translate pain points and complex workflows into intuitive, scalable AI-native products
Drive prioritization and tradeoff decisions across the portfolio by balancing user value, business impact, technical feasibility, risk, governance, and platform reuse