Principal, AI Enablement & Change

OCC • Chicago, IL

1d • $167,800 - $226,400 • Hybrid

About The Position

The AI Enablement & Change Lead owns the organizational adoption of AI at OCC — the AI literacy program, the workforce transformation agenda, and the change management that determines whether AI capabilities delivered through the use case pipeline actually get used. This role complements the AI Solutions Leads, who are accountable for adoption within individual use cases, by owning the enterprise-wide dimension of adoption across OCC.

Requirements

• Demonstrated experience leading organizational change management programs, ideally tied to technology adoption or digital transformation.
• Working knowledge of AI/GenAI tools and their practical use in a corporate environment; ability to speak credibly to both business and technical audiences about adoption.
• Experience designing and delivering enterprise training or literacy programs.
• Proficiency in developing adoption metrics, reporting frameworks, and executive-level status communication.
• Strong facilitation skills; ability to run workshops and working sessions across business and technology stakeholders.
• Microsoft Office Suite; familiarity with process/workflow documentation a plus.
• Bachelor's degree in a relevant field, or equivalent experience.
• 10 or more years of experience in change management, organizational transformation, learning & development, or a related discipline.

Nice To Haves

• Prior experience supporting an enterprise technology rollout (AI, automation, or major systems implementation) strongly preferred.
• Experience operating in a regulated or financial services environment preferred, given OCC's role as a Systemically Important Financial Market Utility (SIFMU).
• relevant AI product management, project management, or domain certification is a plus

Responsibilities

• Own and evolve OCC's enterprise AI literacy program, ensuring role-appropriate AI training reaches all users of AI at OCC on hire and at least annually thereafter, consistent with the Artificial Intelligence Policy.
• Lead the workforce transformation agenda associated with AI adoption, partnering with business functions to redesign roles as AI is embedded into how work gets done.
• Design and drive change management programs for individual AI use cases as they move from production into broad adoption, working in coordination with the AI Solutions Leads who own use case delivery.
• Identify and address adoption friction, resistance, and AI literacy gaps at the enterprise level before they surface as recurring, use-case-level failures.
• Develop and track adoption metrics (e.g., embedded/recurrent AI use by role and function) and report progress against OCC's AI Strategy adoption targets.
• Partner with AI Portfolio & Transformation (AIPT) to align enablement and change activities with the AI roadmap and the pace of the use case pipeline reaching production.
• Build change management playbooks and communication materials that can be reused across use cases and business functions.
• Serve as a point of connection between the business, AIPT, and AIRE on questions of adoption readiness and organizational impact.

Benefits

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

What This Job Offers

• Job Type: Full-time
• Career Level: Principal