Principal, Agentic Engineering Platform

Elastic

1d • $159,800 - $303,500 • Remote

About The Position

AI is fundamentally transforming how professional services teams build and deliver value. At Elastic, we are focused on creating production-grade services platforms and software engineering practices that work reliably in real-world environments. The agentic engineering platform is a suite of tools designed to automate complex, multi-step delivery workflows across our global services organization.

We are looking for a Principal, Agentic Engineering Platform to lead this initiative end-to-end. In this role, you will design, ship, and refine agentic systems that directly support our services team. You will set technical standards, guide product strategy, and manage the complete life cycle: building, testing, deploying, monitoring, and iterating. While automated agents expand what you can deliver, you are the architect and decision-maker responsible for the final outcome. A key early priority is DIMA, Elastic's migration automation platform for SIEM and observability projects. Experience in security, SIEM, or observability will be highly valuable.

Requirements

• 10+ years of experience in platform engineering, software engineering, or technical professional services roles.
• Proven track record of deploying agentic or LLM-powered applications to production, with experience navigating the full deployment and optimization life cycle.
• Practical experience with LLM orchestration, prompt engineering, tool integration, and RAG architectures.
• Experience building evaluation systems, test suites, and monitoring tools for probabilistic models.
• Familiarity with developer tooling (such as Claude Code or Codex) and agent framework patterns.
• Strong Python engineering skills, with the ability to review backend services and data structures for production readiness.
• Focus on security best practices, including access control, least privilege, air-gapped setups, and safe handling of sensitive customer data.
• Strong communication skills, capable of explaining technical trade-offs and deployment risks to non-technical stakeholders.
• Willingness to travel up to 15% as needed.

Nice To Haves

• Domain experience in SIEM, observability, or data migration (e.g., detections, ECS, Kibana Security, SPL).
• Familiarity with Elastic workflows, such as Kibana SIEM migrations, DIMA, or related migration tooling.
• Experience using Elasticsearch as a retrieval or search layer within agentic systems.
• Understanding of air-gapped environments and public-sector compliance requirements.
• Background in developing technical enablement or training programs for engineering teams.
• Relevant certifications across AI/ML, cloud platforms, or security technologies.

Responsibilities

• Establish the technical vision and architectural standards for services agentic systems, ensuring automated tools enhance rather than replace engineering judgment.
• Manage the platform roadmap and release schedule, overseeing stages from discovery and classification to quality assurance and rollout.
• Develop multi-step workflows using LLM orchestration, tool integration, retrieval-augmented generation (RAG), and structured output processing.
• Guide AI-assisted development workflows with tools like Claude Code and Codex, emphasizing issue-focused tasks, automated testing, and security reviews.
• Design robust system architecture that addresses operational boundaries, potential failure modes, human approval steps, and long-term maintainability.
• Create and maintain evaluation frameworks to assess agent performance across accuracy, reliability, response time, cost, and stability.
• Implement tracing across tool calls, context assembly, and decision logic to troubleshoot and resolve production issues quickly.
• Define quality benchmarks for professional services workflows and build system metrics to validate them.
• Incorporate human review checkpoints wherever model output affects client deliverables or operational risk.
• Ensure platform outputs generate clear evidence suitable for client deliverables, including proposals, statements of work, and project estimates.
• Act as the key technical link between services platform engineering and delivery teams, working closely with stakeholders to seamlessly integrate agentic workflows into existing processes.
• Partner with Services Practice Leads and the Global Specialist to turn operational strategies into practical tools.

Benefits

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave
• company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings
• Elastic's stock program

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed