Principal Agent Strategist
About The Position
Assort Health is changing how healthcare organizations connect patients with care through AI. We’re hiring a Principal Agent Strategist to lead our largest and most important customer partnerships. You’ll work directly with C-suite and operating leaders, own complex relationships from launch through expansion, and help customers turn ambitious goals into measurable results. You’ll coordinate teams across Assort, navigate high-stakes decisions, and ensure each partnership delivers lasting value. This is a senior individual contributor role with meaningful influence across the company. You’ll help shape our product, mentor other Agent Strategists, and define how the function scales.
Requirements
- 8+ years of relevant experience in Customer Success, Account Management, Consulting, Implementation, or Enterprise Strategy.
- Experience owning large, high-value accounts across adoption, retention, renewal, and expansion.
- Strong executive communication, commercial judgment, and the ability to navigate complex organizations.
- Experience leading programs across multiple teams, workstreams, and senior stakeholders.
- Strong product aptitude, analytical thinking, and the ability to learn technical concepts quickly.
- The ability to influence without authority, mentor others, and improve how a team operates.
- Sound judgment, clear prioritization, and comfort making decisions with limited information.
Nice To Haves
- Experience working in healthcare, health tech, or another highly regulated industry.
- Experience helping enterprise customers adopt AI, automation, or other technical products.
- Experience building customer programs, processes, or playbooks from the ground up.
- Experience at an early-stage startup or rapidly growing SaaS company.
Responsibilities
- Own Assort’s largest and most complex accounts across the full customer journey.
- Define outcomes, success measures, risks, growth opportunities, and plans for delivering ROI.
- Build trust with C-suite stakeholders and guide decisions about AI, operations, and growth.
- Coordinate governance, decisions, timelines, and workstreams across Assort and the customer.
- Protect retention, lead renewals, and identify meaningful expansion opportunities.
- Bring customer insights into product, implementation, and business decisions.
- Mentor other Agent Strategists and improve the playbooks used across the function.
- Travel up to 25% for executive meetings, presentations, and customer work.
Benefits
- Competitive Compensation – Including salary and employee stock options so you share in our success.
- Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
- Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
- Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
- Flexible PTO – We trust you to take the time you need to recharge and come back ready to crush it.
- Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
- Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
- Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
- 401(k) – Build your retirement savings.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
