Principal Admitting Worker - Cancer Center- Stem Cell Clinc - FT Days

University of California, Irvine•Orange, CA

10d•Onsite

About The Position

UCI Health is a large academic health system in California, part of the University of California, Irvine. It includes multiple hospitals and a network of care centers. UCI Health is home to the county's only National Cancer Institute-designated comprehensive cancer center, a Level I adult and Level II pediatric trauma center, and a nationally recognized burn center. It serves a large population through patient care, research, and medical education. The Principal Admitting Worker is responsible for scheduling clinic patients for surgery and diagnostic procedures. This role ensures all necessary paperwork is completed and sent to the correct departments. The incumbent will verify that the patient's funding source covers the proposed procedure, check expiration dates, and confirm that physician documentation supports the need for the surgery or procedure. They will obtain surgery/procedure dates and times based on physician availability and operating room schedules. Effective communication with patients is crucial for gathering demographic and financial data. The role also involves providing accurate wait time estimates, acting as a liaison between admissions, other departments, and the operating room, and notifying relevant parties of any rescheduling. Data entry of demographic and financial information into the SMS System is also a key responsibility.

Requirements

Previous experience with computer registration and registration scheduling system
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Must demonstrate general understanding of medical terminology
Must demonstrate customer service skills appropriate to the job
Must be able to travel to off site physician practices
Minimum one (1) year recent experience (within past two (2) years) registering patients in a hospital or clinic, working as a Medical Assistant, or working in medical billing
General knowledge of ICD9 and CPT codes
Excellent written and verbal communication skills in English
Demonstrated experience using MS Office
Ability to work weekends, holidays, and evenings
Ability to maintain a work pace appropriate to the workload
Ability to interpret and understand various medical insurance plans and make accurate determinations regarding coverage
Ability to establish and maintain effective working relationships across the Health System
Must be able to provide proof of work authorization

Nice To Haves

Knowledge of University and medical center organizations, policies, procedures and forms
Familiarity of Joint Commission standards
Experience with Epic
Experience in surgical scheduling
Bilingual in English and Spanish

Responsibilities

Scheduling clinic patients for surgery and diagnostic procedures.
Ensuring all necessary paperwork is completed and forwarded to appropriate departments.
Determining if the patient's source of funding covers the proposed surgery/procedure and inquiring about expiration dates.
Determining that physician documentation reflects the need for the proposed surgery/procedure.
Obtaining surgery/procedure date and time based on physician availability and operating room schedule.
Communicating effectively with patients to obtain demographic and financial data.
Providing accurate wait time estimates when available.
Acting as a liaison between admissions, other departments, and the operating room.
Notifying departments, services, physicians, and the patient if surgery/procedure date/time is rescheduled and updating all as necessary.
Inputting demographic and financial data into the SMS System following basic computer flows and codes.