Principal Access Rep - Cancer Center - Call Center - FT Days

University of California, Irvine•Orange, CA

10d•Onsite

About The Position

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties. As Orange County’s only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region’s only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education. Position Summary: The incumbent provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes. Provides outbound call center services within the Cancer Center, applying expert understanding of each clinic's unique scheduling requirements. Takes inbound calls from patients calling to obtain medical services as necessary. Serves as a preceptor for new staff.

Requirements

Minimum 1 year experience working in a customer service position with high utilization and reliance upon an electronic medical scheduling system (Quest, Epic, etc.)
Minimum 1 year experience scheduling patient appointments for multiple medical specialty clinics
Experience with MS Excel
Excellent written and verbal communication skills in English
Demonstrated knowledge of insurance programs and/or government programs
Demonstrated experience using office equipment such as a printer, copier, fax, scanner
Demonstrated experience using a computer, including data entry and retrieval
Ability to work independently with minimal supervision and direction
Ability to establish and maintain effective working relationships across the Health System
Must be able to provide proof of work authorization

Nice To Haves

Prior EPIC experience
Minimum 6 months experience working at UCI Medical Center’s Call Center
Knowledge of University and medical center organizations, policies, procedures and forms
Demonstrated knowledge of medical terminology
Bilingual skills in English and Spanish and/or Vietnamese

Responsibilities

Provides high quality customer service to patients needing to be contacted in order to effectively schedule specialty referral appointments or to make appointment modifications as a result of operational changes.
Provides outbound call center services within the Cancer Center, applying expert understanding of each clinic's unique scheduling requirements.
Takes inbound calls from patients calling to obtain medical services as necessary.
Serves as a preceptor for new staff.