Principal Administrative Officer (26-27 SY) - IMMEDIATE VACANCY

Jefferson Rise • Harvey, LA

7d • Onsite

About The Position

Jefferson RISE Charter School is seeking a highly effective Principal Administrative Officer who is committed to ensuring students, families, and staff receive timely, professional, and responsive support. The Principal Administrative Officer serves as a representative of the Principal’s Office and is responsible for managing stakeholder concerns, facilitating communication, supporting accountability conversations, and ensuring issues are routed and followed through to resolution. This role plays a critical part in maintaining trust, strengthening relationships, and ensuring concerns are addressed efficiently and professionally. The Principal Administrative Officer serves as the Principal’s designee for designated stakeholder concerns, administrative issue resolution, and staff accountability conversations.

Requirements

• Bachelor’s degree preferred
• 3+ years of experience in education, administration, customer service, HR, or a related field
• Strong interpersonal and relationship-building skills
• Demonstrated ability to navigate difficult or sensitive conversations professionally
• Strong conflict resolution and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Ability to maintain confidentiality and exercise sound judgment
• Proficiency in Google Workspace

Nice To Haves

• Builds trust quickly with students, families, and staff
• Remains calm, professional, and solutions-oriented under pressure
• Communicates clearly, directly, and respectfully
• Balances empathy with firm expectations and accountability
• Follows through consistently and ensures issues are resolved
• Comfortable representing school leadership in designated situations
• Values responsiveness, professionalism, and strong relationships
• Believes every student has a path worth investing in
• Collaborative, dependable, and committed to a positive school culture

Responsibilities

• Serve as a representative of the Principal’s Office for parent and community concerns
• Meet with families to gather information and understand concerns
• Explain school processes, expectations, and next steps clearly
• Respond to parent inquiries in a timely, professional manner
• Coordinate meetings between families and school personnel
• Ensure consistent follow-up and communication with stakeholders
• Build strong relationships while maintaining school expectations
• Serve as a primary intake point for administrative concerns
• Gather and document information related to complaints, concerns, and appeals
• Maintain clear, organized records of meetings and follow-up actions
• Route issues to appropriate administrators for decision-making
• Monitor open issues and ensure timely follow-through
• Resolve routine concerns while escalating more complex situations
• Support school leaders in addressing lower-level accountability concerns
• Participate in meetings related to attendance, deadlines, and professionalism
• Document conversations and maintain appropriate records
• Monitor follow-up actions and communicate progress to leadership
• Serve as the Principal’s designee in designated staff conversations
• Reinforce expectations related to professionalism and accountability
• Support leadership with administrative projects and initiatives
• Prepare correspondence, reports, and meeting materials
• Coordinate logistics for meetings, events, and stakeholder interactions
• Support communication systems that improve responsiveness and clarity
• Maintain confidentiality in all matters
• Represent the Principal’s Office in designated meetings and conversations
• Communicate expectations, processes, and decisions clearly and professionally
• Serve as a professional ambassador for Jefferson RISE
• Build trust with families and staff while maintaining alignment with leadership

Benefits

• Medical: RISE covers 85% of employee-only premiums; employee covers 15% (spouse and dependent costs are the employee's responsibility)
• Dental and Vision: 100% of employee-only premiums covered
• Short and Long-Term Disability: 100% of premiums covered
• 401(k): 100% employer match on first 3% deferred; 50% match on contributions from 3% to 5%; no vesting period

What This Job Offers

• Job Type: Full-time
• Career Level: Principal