PrIME (WHS) Operations Business Process Expert

Procter & Gamble•Cincinnati, OH

5d•$69,400 - $91,400•Onsite

About The Position

The PrIME Operations BPX serves as the site’s system authority for the PrIME Warehouse Management System (WMS), ensuring reliable system performance, operational continuity, and continuous improvement of warehouse execution. This role operates at the intersection of technology and operations, translating business needs into system solutions that drive throughput, accuracy, and service outcomes. As a technical and operational subject matter expert, the PrIME Operations BPX leads system governance, issue resolution, and change enablement while building site capability through coaching, training, and standardized processes. The role requires deep expertise across both front-end system usage and back-end functionality, paired with strong understanding of warehouse operations.

Requirements

Demonstrated proficiency in PrIME WMS (advanced user/system owner level)
Strong operational knowledge of warehouse processes and flow
Proven ability to troubleshoot complex technical and operational issues
Strong communication skills with ability to translate technical concepts into business language
Proficiency in Microsoft Office tools (e.g., Excel, PowerPoint)
Ability to work cross-functionally and influence across teams

Nice To Haves

Experience with data analytics and visualization tools (e.g., Power BI)
Working knowledge of SQL or similar data query languages
Experience in system implementation, testing, or change management environments
Familiarity with multiple WMS platforms or One Network ecosystem

Responsibilities

Serve as the site SME for PrIME, providing guidance on system capabilities, constraints, and solution options aligned to operational strategy
Own system health by monitoring performance, ensuring data integrity, and proactively identifying risks or degradation
Troubleshoot and resolve system issues impacting operations (short- and long-term), minimizing business disruption
Maintain and execute the Business Continuity Plan (BCP) for system outages and recovery scenarios
Identify recurring system and process gaps, and proactively partner with cross-functional stakeholders to implement and sustain improvements within site or network scope.
Own system configuration governance, including testing, validation, and controlled deployment of changes
Lead end-to-end testing for enhancements, security updates, and releases to ensure quality and compliance
Partner with central platform teams to submit, validate, and deploy change requests and enhancements
Emulate operational scenarios to validate system performance prior to rollout
Own development and maintenance of standardized reporting and visualizations to enable data-driven decision-making
Translate business needs into reporting requirements using tools such as Power BI
Ensure accuracy, consistency, and usability of operational data outputs
Coach and train site teams on PrIME functionality, standard processes, and best practices
Provide ongoing support through office hours, troubleshooting, and targeted training sessions
Develop and maintain standard operating procedures (SOPs) and training documentation
Elevate overall site capability and adoption of system tools
Ensure all system changes align with quality, safety, and internal control standards
Maintain system security through access controls, audits, and periodic refreshes
Follow escalation protocols and ensure issues are addressed at the appropriate level
Ensure adherence to standardized work processes and governance frameworks
Support and lead deployment of key initiatives and projects leveraging PrIME
Identify opportunities for loss elimination and process optimization, and drive implementation within area of influence to improve system reliability and operational outcomes.
Provide input into future system capabilities based on operational needs and business priorities