Primary Site Engineer - Phoenix, AZ

Vertiv Group•Phoenix, AZ

6d•Onsite

About The Position

The Primary Site Engineer is responsible for coordinating site activities for a select customer account including; startup, preventive maintenance, proactive service, and emergency service for assigned customers. This role takes day-to-day direction from the Primary Account Engineer, with backup from the District office. The engineer is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. Continuous communication with CRC, Area/District Offices, and direct manager is also required. The role is expected to be at the assigned location during normal working hours (e.e., at the EDC or NDC M-F/8-5) and act as the primary on-call engineer for Data Center Operations, with an expected response time of 2 hours or less after hours. The engineer will respond to most service calls and PMs under the Home Office contract and act as a second-level resource to other engineers in the area as needed. This position relies on experience and judgment to plan and accomplish goals, perform a variety of complicated tasks, and work with little or no supervision based on training. The engineer must maintain certifications per the Job Progression table.

Requirements

ASEET or ASMET
Six years military experience in a related field
Equivalent industry experience
Minimum of 2 years as a CE II
Product certifications and field knowledge assessment up to date in accordance with job level
Meet all aspects of your current job description
Consistent Performance appraisal ratings averaging .25 above the yearly PAR
Professional
Reliable
Team Player
Strong electrical / electronic test equipment and theory
Must be able to read and interpret electrical line diagrams and blueprints
Good foundation of OHM’s law and electronic theory
Mentor to co-workers (ability / desire to train others)
Product certifications up to date
Meet all aspects of the job description
Performance evaluation rating of meets all aspects of job requirement or better
Consistent performance and customer relation skills
Ability to make an immediate site evaluation skills to include: environmental temperature, and general operating conditions without supervision
Provide required technical fix/repair techniques as necessary
Download pertinent operating information to provide independent troubleshooting evaluation
Capable of completing tasks and return unit to full operating conditions without direct supervision
Ability to summarize and report all work related tasks performed
Ability to give technical assistance via the telephone to customers on a regular basis
Provide phone technical support to junior level associates
Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation
Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site
Provide on-site customer consultation
Provide diagnostic and product verification training based upon certifications and experience
Strong skill sets: Communication skills
Ability to communicate with all levels within the customer organization
Verbal
Written
Professional Customer service delivery skills
Able to manage stressful situations
Diplomacy
Troubleshooting skills
Safety procedures
Organizational and planning skills
Computer skills Basic word processing
Spreadsheet processing
Electronic mail
Mechanical aptitude
Travel is required
Flexible schedules (weekends, evenings, and holidays)
Valid driver’s license
Deployable in the event of an emergency
Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.
Must successfully pass a drug test prior to employment.
Must complete and pass a pre-employment background check and a motor vehicle records check.
Vertiv will only employ those who are legally authorized to work in the United States.
This is not a position for which sponsorship will be provided.
Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Nice To Haves

ASEET – preferred

Responsibilities

Coordinate site activities for a select customer account including startup, preventive maintenance, proactive service, and emergency service.
Establish, promote, and maintain excellent rapport with customers, co-workers, and sales representatives.
Maintain continuous communication with CRC, Area/District Offices, and direct manager.
Act as the primary on-call engineer for Data Center Operations with an expected response time of 2 hours or less after hours.
Respond to service calls and PMs under the Home Office contract.
Act as a second-level resource to other engineers in the area.
Render on-site and phone assistance to customers and fellow associates.
Communicate with National Technical Support on equipment issues.
Perform work-related tasks according to company guidelines for scheduled maintenance.
Implement Field Change Notices according to published guidelines.
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
Operate in a safe manner in accordance with published safety guidelines.
Wear appropriate PPE as per company guidelines and in accordance with job duties.
Adhere to work hours policy guidelines – “14 hours rule”.
Report all work-related accidents or injuries within 24 hours to the appropriate personnel.
Provide accurate and timely reporting according to company guidelines (Time cards, expense reports, mileage reports, ticket closure, etc.).
Maintain individual inventory in accordance with company policy.
Provide estimated time of arrival to the Customer Response Center where applicable.
Maintain company property according to company policies (Vehicle, credit cards, PPE, test equipment, laptop, pager, etc.).
Provide proper and adequate communication to internal and external customers.
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment.
Strive to provide all customers a “first time fix” for their equipment.
Maintain customer satisfaction rates according to company guidelines.
Attend customer meetings as required.
Maximize productivity by combining service opportunities.
Complete all work in an efficient and timely manner.
Make strong decisions, technical and commercial, under pressure.
Properly evaluate site and equipment for appropriate billing status.
Maintain productive utilization rate according to company guidelines.
Perform inventory cycle counts according to company guidelines.
Adhere to company dress code and safety regulations.
Meet or exceed on-site response time requirements for each customer.
Understand and comply with company startup/escalation processes and procedures.
Maintain proper and adequate level of internal communications.
Communicate with all levels within the organization - Managers, co-workers, Support Services, electronic communications, etc.
Lead by example and conduct themselves to a higher standard in all aspects of job requirements.
Act and perform as a role model to all field associates.
Conduct themselves with a high degree of professionalism and service delivery.
Handle stressful situations and provide a calming effect to customers.
Exhibit a high level of diplomacy when interacting with internal and external customers.
Make an immediate site evaluation skills to include: environmental temperature, and general operating conditions without supervision.
Provide required technical fix/repair techniques as necessary.
Download pertinent operating information to provide independent troubleshooting evaluation.
Complete tasks and return unit to full operating conditions without direct supervision.
Summarize and report all work-related tasks performed.
Give technical assistance via the telephone to customers on a regular basis.
Provide phone technical support to junior level associates.
Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation.
Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site.
Provide on-site customer consultation.
Provide diagnostic and product verification training based upon certifications and experience.
Communicate effectively with all levels within the customer organization (Verbal, Written).
Deliver professional customer service.
Manage stressful situations.
Utilize diplomacy.
Perform troubleshooting.
Adhere to safety procedures.
Utilize organizational and planning skills.
Utilize computer skills including basic word processing, spreadsheet processing, and electronic mail.
Apply mechanical aptitude.

Benefits

Company vehicle
smartphone
laptop
personal protective equipment (PPE)
other tools-of-the-trade
401k
Profit Sharing
Generous PTO/Vacation Plan
Medical
Vision & Dental
24/7 Technical/Factory Support
technical online libraries of product documentation, work instructions, and self-help troubleshooting guides