Primary Care Referral Specialist - Bloomfield Primary Care

Trinity Health

20h•Onsite

About The Position

The Primary Care Business Services/Referrals Specialist functions in a supportive role in the healthcare team to facilitate the patient follow in the practice. Responsible for performing all business functions including greeting patients, answering phones, scheduling patient appointments, patient registration, insurance verification, copay and point of service collections, pre-certifications, prior authorizations, referrals, chart prep, managing incoming and outgoing faxes and providing clerical support to the providers and staff. Plays a critical role in checkout functions and is responsible for scheduling specialty referral appointments.

Requirements

Requires minimum High School Diploma or equivalent.
Minimum of two (2) years of experience within a medical office or billing department required.

Nice To Haves

College coursework in secretarial or medical sciences preferred.
Previous scheduling experience with Epic EMR system strongly preferred.
Knowledge of patient billing and medical terminology preferred.

Responsibilities

Accurately registers patients ensuring that the information required is obtained and verified, confirming identity, address, phone numbers, PCP, insurance, co-pay, and other pertinent information in order to complete patient registration
Greets and communicates with patients via phone or in person in a courteous and professional manner
Responsible for taking the lead in complex scheduling specialty referral appointments at checkout.
Able to understand and schedule referral appointments across all specialties
Cross covering other positions within the various departments or sites when assigned.